Desktop & Systems Support Technician

Customer Experience

Location:  Highfield Campus
Salary:   £29,605 to £33,966 per annum
Full Time Permanent
Closing Date:  Tuesday 17 October 2023
Interview Date:   To be confirmed
Reference:  2457023JF

Advert

Job Title: Desktop & Systems Support Technician
Location: All University of Southampton UK Campuses

We are seeking a passionate technology enthusiast with a solid understanding of hardware to join our dedicated team. Our team is committed to providing top-notch support to the University's vibrant community of over 25,000 staff and students.

Join our growing support team as we expand our Tech Hub service offering to new locations.

This role is perfect for someone entering the IT field. We value skills, knowledge, and enthusiasm more than prior experience. If you enjoy dismantling technology and hardware to better understand how things operate, this position is tailor-made for you.

About the Role

We deliver individual support based on needs, not just the device in use. In our face-to-face support service, you will encounter a diverse range of devices and technologies, from 13,000 of our own computer systems with various operating systems (Windows, Mac, Linux) to student laptops and Raspberry Pi devices.

This is a meaningful role where you will be supporting the world-changing research and teaching the University undertakes.

What you’ll do

• You will frequently disassemble desktops and laptops to examine, repair, and replace hardware components, catering to an extensive and boundless variety of hardware needs for our valued staff and students.
• Deliver face-to-face and remote support for the University’s staff and students for a wide array of technologies they use for their work or studies.
• Support and manage systems including Active directory, Office365, Exchange Online and a wide variety of other applications and network services.
• Take ownership of support incidents and use your troubleshooting skills to see them through to resolution.
• Offer advice and guidance to empower customers to leverage the full potential of available technology.

What you’ll bring 

• Your passion for exploring computer hardware and technology.
• Your ability to troubleshoot issues across a diverse range of technologies.
• Your clear and methodical approach to problem solving. 
• Your capacity to remain composed under pressure.
• Your exceptional interpersonal skills, both spoken and written. 
• Your fabulous customer service skills.

The University of Southampton is a research-driven institution, home to some of the world’s leading minds, expanding our knowledge and passing it on to future generations. iSolutions is the University’s IT support service whose 230+ staff support the delivery of the University’s research and education activities as well as the usual business operations. We would love you to join us and help change the world for the better.

The University of Southampton promotes a healthy work life balance with generous holiday allowance (20+ days), defined benefit pension, flexi-time and flexible working, generous parental leave and childcare provision. For more information on our benefits, please visit our human resources pages.

This post is open to Job Share.

“As the manager of the team you will be working for, I would like to personally encourage your application no matter your gender identity, cultural background or disability.” Jake Dovey (Incident Response Team Manager)