Customer Support

Location: Guildford
Salary: £25,062 per annum
40 hours per week
Post Type: Full Time
Closing Date: 23.59 hours BST on Monday 19 June 2023
Reference: 029723

An opportunity has arisen within the Commercial Services department for a self-motivated, pro-active and highly organised individual to join our team.

The Sales & Support Executive will lead on the promotion and sales of a large portfolio of student and community memberships, junior programmes and adult courses to prospective, new and current members of Surrey Sports Park (SSP). The post holder will also lead a team of Customer Support Administrators to provide high-level support to new and current members and users of SSP, to ensure the smooth running and professionalism of services and programmes and deliver an exceptional customer service. 

The successful candidate will have excellent management, organisational and prioritisation skills, and experience of working independently and dealing with unforeseen circumstances and problems.

This role requires work during unsocial hours, including early mornings, late evening and at weekends.

Surrey Sports Park is at the heart of sport and physical activity in Surrey, and our mission is to deliver the best possible sport, health and wellbeing experience to our University of Surrey students and to the wider SSP community. We provide strategic added value to the University by delivering an outstanding student experience through social and competitive sport and providing an excellent environment for wellness and fitness for Surrey staff and students, and our community impact is significant both culturally and physically.

If you would like to discuss this role further, please contact Candi Warwick on c.warwick@surrey.ac.uk.

The supporting statement section should set out how your qualifications, experience and training meet each of the selection criteria. Please provide one or more paragraphs addressing each criterion. The supporting statement is an essential part of the selection process and thus a failure to provide this information will mean that the application will not be considered. An answer to any of the criteria such as "Please see attached CV" will not be considered acceptable.

Please note CVs cannot be accepted without a completed application form.

We are not able to offer sponsorship for this position.

No Agencies please

Further details: Job Description 

For more information and to apply online, please download the further details and click on the 'apply online' button above.

In return we offer a generous pension, relocation assistance where appropriate , flexible working options including job share and blended home/campus working locations (dependent on work duties), access to world-class leisure facilities on campus, a range of travel schemes and supportive family friendly benefits including an excellent on-site nursery.

Click here to find out more about the benefits we offer to support you.

The University of Surrey is committed to providing an inclusive environment that offers equal opportunities for all. We place great value on diversity and are seeking to increase the diversity within our community. Therefore we particularly encourage applications from under-represented groups, such as people from Black, Asian and minority ethnic groups and people with disabilities.