Senior Officer, Student Services

02 Jun 2023
End of advertisement period
02 Jul 2023
Contract Type
Fixed Term
Full Time

Student Services Job Description

The Student Services (SS) Department would like to invite individuals who has a passion for Customer Service to apply for this role. The shortlisted candidate will be supporting the department in delivering efficient and effective services to our students via 3 contact channels (i.e. phone calls, emails and walk-ins).

  • Handle and ensure student enquiries and feedback received via phone calls, emails and walk-ins at the Student Services counter are attended to and resolved within the Service Level Agreement.
  • Work with various departments and schools to provide guidance and advice on programmes to students, and to assist on students’ requests.
  • Maintain the Student Portal and ensuring information are up to date.
  • Provide administrative support (i.e., stationeries requisition, department roster, prepare statistics and report, etc), and facilitate events and activities support.
  • Assist with University-wide activities support.

Job Requirements

  • Degree in any discipline (Diploma holders with relevant customer service experience will also be considered)
  • At least 1 year working experience.
  • Call centre experience will be an advantage.
  • Mature, meticulous and possesses a high level of discretion and integrity.
  • Good communication and interpersonal skills
  • Able to commit in overtime work (up to 9.30pm) when required and during Peak periods of the University calendar.