Location: Docklands Campus
Salary: Starting from £37,287 per annum inclusive of London Weighting
Post Type:  Full Time
Post Type:  Permanent
Closing Date: Wednesday 14 June 2023
Reference: PS134S2023

University of East London

Founded in 1898, we at the University of East London (UEL) are proud to change lives through education. Our goal is to advance industry 5.0 careers-first education and provide a clear path to the jobs and opportunities of the future. We’re committed to driving diversity in the 5.0 talent pipeline, working in partnership to promote talent wherever it is found and creating a balanced, inclusive, and green future.

But we can't achieve this goal alone. We need forward-thinking, innovative, and curious individuals like you to join our community and help us craft our future. As part of our team, you'll have the opportunity to work with a diverse range of people who share your passion for creating positive change. We’re an inclusive and welcoming community that is constantly moving forward, never satisfied with the status quo.

About the Job

As a Senior Income Officer, you will manage the commercial accounts under the guidance of the Income Manager and Head of Service, to efficiently and effectively collect income owed to the university. This role offers an exciting opportunity to work in a busy and varied professional environment which supports the student experience and the financial services of the university. 

Responsibilities will include:

• To supervise the day-to-day activities of the Income and Credit Control team members and lead collections processes as determined by the Head of Income and Credit Control
• To provide instruction, support, and guidance to Income and Credit Control team members, identifying and keeping the Head of Income and Credit Control updated of any areas of concern or areas in which we can make improvement/changes
• To assist with the training, development, and monitoring of new and existing team members, making sure they are all kept up to date with new/revised policies, procedures, and processes

About You

The successful candidate will be expected to perform a wide range of duties, so we are looking for an individual with recent experience in a senior credit control role within in a busy income collection team and a flexible positive attitude to team and individual tasks. You will need to develop a good understanding of the work of the specialist teams in order provide effective advice and assistance to solve problems.

The role would suit an experienced senior credit controller seeking a varied role in a very busy income collections team. Excellent excel, verbal and written communication skills, with the ability to communicate information to suit the needs of different audiences is essential to succeeding in this role.

Benefits Package

Here at UEL we understand it’s about more than just a salary. It’s about the entire package on offer along with our outstanding work environment and inclusive culture. We know the market rates for this vacancy and will offer a genuinely competitive salary DOE.

We care deeply about your wellbeing and our benefits includes: 20% pension (4% from you, 16% from us), 25 days holiday (plus 3 days over Christmas) plus bank holidays, hybrid working for most positions, and we’re always open to consider flexible working arrangements. We have a shared success bonus of £4,250 pa, subsidised gym membership, 3 times base salary life assurance, a cashback healthcare scheme and wide variety of other generous benefits including discounts on: Apple and Samsung products, holidays, clothing, fitness, lifestyle, dining out and weekly shopping.

Equal Opportunities

UEL is an inclusive equal opportunities employer and are proud of our Equality, Diversity, and Inclusivity achievements, including: zero gender pay gap, members of Stonewall and have won Athena Swan awards. We expect all employees of UEL to accept our EDI policy and will not tolerate discrimination in any form.

So, if you’d like to take your career to the next level with us here at the University of East London and are inspired by our environment and committed to success, we want you to apply today!

Further details: Job Description & Person Specification

To contact the recruitment team please phone +44 20 8223 3000 x 4600 or e-mail hrhub@uel.ac.uk

CVs without a completed application form will not be accepted.

At UEL we are committed to working together to build a community which values diversity in both our staff and student populations, is representative and inclusive, enabling all to progress and thrive.