CRM Digital Trainer

Location: Docklands Campus
Salary: Starting from £37,287 per annum pro rata inclusive of London Weighting
Post Type:  Full Time
Post Type:  Fixed Term
Contract Length: 12 months
Closing Date: Thursday 01 June 2023
Reference: PS117S2023

Founded in 1898, we at the University of East London (UEL) are proud to change lives through education. Our goal is to advance industry 5.0 careers-first education and provide a clear path to the jobs and opportunities of the future. We’re committed to driving diversity in the 5.0 talent pipeline, working in partnership to promote talent wherever it is found and creating a balanced, inclusive, and green future.

But we can't achieve this goal alone. We need forward-thinking, innovative, and curious individuals like you to join our community and help us craft our future. As part of our team, you'll have the opportunity to work with a diverse range of people who share your passion for creating positive change. We’re an inclusive and welcoming community that is constantly moving forward, never satisfied with the status quo.

About the Job

The CRM Digital Trainer is a new role created to support the training and learner journeys of Dynamics users across the university. This brand-new role will sit within the Digital Training Service and work closely with the CRM Centre of Expertise; a new initiative for 2022/23 aimed at enabling in-house support for CRM users across the university. 

As part of a robust, cost effective, accessible, and customer-focused IT digital training service, the post holder will plan, develop & deliver training for the CRM System. They will produce course content, create e-learning courses, publish (online) user guides and train staff on how to use and get the most out of CRM. 

This role will assist in the unlocking of live Dynamics 365 functionality to positively impact users’ CRM experience and ultimately improve communications with students. 

About You

To succeed, you’ll need relevant professional experience, including creating and delivering training to a variety of audiences and experience of using or delivering training for Dynamics 365. You’ll also need to be forward-thinking, innovative, calm under pressure and able to deliver to deadline.

Benefits Package

Here are UEL we understand it’s about more than just a salary. It’s about the entire package on offer along with our outstanding work environment and inclusive culture. We know the market rates for this vacancy and will offer a genuinely competitive salary DOE.

We care deeply about your wellbeing and our benefits includes: 20% pension (4% from you, 16% from us), 25 days holiday (plus 3 days over Christmas) plus bank holidays, hybrid working for most positions, and we’re always open to consider flexible working arrangements. We have a shared success bonus of £4,250 pa, subsidised gym membership, 3 times base salary life assurance, a cashback healthcare scheme and wide variety of other generous benefits including discounts on: Apple and Samsung products, holidays, clothing, fitness, lifestyle, dining out and weekly shopping.

Equal Opportunities

UEL is an inclusive equal opportunities employer and are proud of our Equality, Diversity, and Inclusivity achievements, including: zero gender pay gap, members of Stonewall and have won Athena Swan awards. We expect all employees of UEL to accept our EDI policy and will not tolerate discrimination in any form.

So, if you’d like to take your career to the next level with us here at the University of East London and are inspired by our environment and committed to success, we want you to apply today!

Further details: Job Description & Person Specification

To contact the recruitment team please phone +44 20 8223 3000 x 4600 or e-mail hrhub@uel.ac.uk

CVs without a completed application form will not be accepted.

At UEL we are committed to working together to build a community which values diversity in both our staff and student populations, is representative and inclusive, enabling all to progress and thrive.