Student Education and Experience Officer

Docklands, United Kingdom
£32,868 per annum inclusive of London Weighting
25 May 2023
End of advertisement period
07 Jun 2023
Contract Type
Fixed Term, Permanent
Full Time

Location: Docklands Campus
Salary: starting from £32,868 per annum inclusive of London Weighting
Post Type:  Full Time
Post Type:  Permanent
Closing Date: Wednesday 07 June 2023
Reference: PS124S2023

1 x Student Education & Experience Officer (full-time, permanent)

2x Student Education & Experience Officer - International (full-time, 12 months FTC)

University of East London

We’re the University of East London (UEL) founded in 1898 and proud to change lives though education. Our goal is to advance industry 5.0 careers-first education and provide a clear path to the jobs and opportunities of the future. We’re committed to driving diversity in the 5.0 talent pipeline, working in partnership to promote talent wherever it is found and creating a balanced, inclusive, and green future.

But we can't achieve this goal alone. We need forward-thinking, innovative, and curious individuals like you to join our community and help us craft our future. As part of our team, you'll have the opportunity to work with a diverse range of people who share your passion for creating positive change. We’re an inclusive and welcoming community that is constantly moving forward, never satisfied with the status quo.

About the Job

You will be a key member of team supporting and improving student continuation, retention and engagement activities. You will work closely with the School and Professional Services colleagues, utilising data and analytics to identify and support the development of interventions for students that may be having challenges in engaging with their studies. You will take action to liaise with students and provide pro-active signposting, support and coaching and refer students to further support as required.

This will include promoting student retention, engagement and extracurricular activities, helping students to adapt quickly to, or re-engage with the university environment and to understand expectations associated with academic work at university level. Part of your role will include providing mentoring and advice, signposting to other services and coaching students back to study. 

About You

We are seeking recent graduates to join us as a Student Education and Experience Officer or Student Education & Experience Officer (International) for our School of Arts and Creative Industries working at our modern well-connected Docklands and Stratford Campuses. You will be part of the Student Engagement and Success Unit, and Student Services Directorate.  In order to improve progression, retention and graduate outcomes, we use cutting edge technology and research, which has shown impact on our students’ satisfaction, behaviour and outcomes.

Benefits Package

Here are UEL we understand it’s about more than just a salary. It’s about the entire package on offer along with our outstanding work environment and inclusive culture. We know the market rates for this vacancy and will offer a genuinely competitive salary DOE.

We care deeply about your wellbeing and our benefits includes: 20% pension (4% from you, 16% from us), 28 days holiday (inc 3 days over Christmas) plus bank holidays, hybrid working for most positions, and we’re always open to consider flexible working arrangements. We have a shared success bonus of £4,250 pa, subsidised gym membership, 3 times base salary life assurance, a cashback healthcare scheme and wide variety of other generous benefits including discounts on; Apple and Samsung products, holidays, clothing, fitness, lifestyle, dining out and weekly shopping.

Equal Opportunities

UEL is an inclusive equal opportunities employer and are proud of our Equality, Diversity and Inclusivity achievements, including: zero gender pay gap, members of Stonewall and have won Athena Swan awards. We expect all employees of UEL to accept our EDI policy and will not tolerate discrimination in any form.

We're a disability confident employer and value all applications. Please let us know if you require any reasonable accommodations throughout the recruitment process.

So, if you’d like to take your career to the next level with us here at the University of East London and are inspired by our environment and commit to success, we want you to apply today!

Further details: Job Description & Person Specification

To contact the recruitment team please phone +44 20 8223 3000 x 4600 or e-mail

CVs without a completed application form will not be accepted.

At UEL we are committed to working together to build a community which values diversity in both our staff and student populations, is representative and inclusive, enabling all to progress and thrive.

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