Workplace Behaviour and Conduct Advisor

Darlington, Australia
$111,966 17% superannuation
25 May 2023
End of advertisement period
07 Jun 2023
Contract Type
Full Time
  • Full time, continuing opportunity for an experienced Workplace Behaviour and Conduct Advisor to make a significant impact
  • Provide recommendations to senior university leaders on effective resolution in a procedurally fair, confidential, and timely manner
  • Base Salary $111,966 17% superannuation

About the opportunity

The Workplace Relations (WR) team plays a critical role within our Human Resources (HR) function, by providing high-quality workplace relations advice and support to managers, clients, stakeholders, and staff across the university. We are seeking a consultative Workplace Behaviour and Conduct Advisor to deploy their expertise across the areas of complaints, early intervention, and conduct matters. In this role, you will primarily focus on providing advice on prevention and early resolution strategies on workplace conduct issues, conducting preliminary assessments of allegations of inappropriate workplace behaviour in accordance with the relevant policies and procedures. Working as part of a HR Centre of Expertise model, you will contribute to education programs, awareness sessions and capability development programs within the HR function.

Reporting to the Senior Manager, your key responsibilities will be to:

  • support the HR Partnering Group by providing early resolution advice in relation to interpersonal conflict involving staff and affiliates, to achieve timely and effective outcomes for clients at a local level
  • triage and conduct preliminary assessments to determine the appropriate next steps for effective resolution, including referral for investigation, where appropriate
  • participate in and provide advice on facilitating mediated outcomes as part of effective resolution of complaints, where appropriate
  • provide advice to staff in Faculties, schools, and Professional Staff Units in relation to applicable policy and procedures, including in relation to preliminary assessments, appeals and referral or reporting of matters elsewhere in the University
  • provide case management administration and investigative data collection support to the Senior Manager, and additional ad-hoc project or work-related activities as required
  • actively contribute to continuous improvement initiatives and identification of common issues towards building robust internal processes, training resources/modules or website information.

About you

  • extensive knowledge and experience in complaint management and resolution, most preferably in either the higher education sector or public sector
  • superior capability in the timely and effective conflict resolution and resolution of staff complaints within a large, complex and/or unionised organisation
  • well-developed conflict resolution and other alternative dispute resolution skills
  • demonstrated understanding and application of policies, procedures, and complaint's framework
  • ability to operate with tact, diplomacy and professionalism with key internal and external stakeholders including HR staff, lawyers and unions
  • outstanding written communication and formal documentation skills
  • excellent analytical and problem-solving skill including the ability to apply sound judgement
  • project/case management skills and experience, including the ability to develop and communicate plans and strategies, and implement through to resolution.

Sponsorship / work rights for Australia

Please note: Visa sponsorship is not available for this position. For a continuing position, you must be an Australian or New Zealand citizen or an Australian Permanent Resident.

Australian Temporary Residents currently employed at the University of Sydney may be considered for a fixed term contract for the length of their visa, depending on the requirements of the hiring area and the position.

Pre-employment checks

Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.

EEO statement

At the University of Sydney, our shared values include diversity and inclusion and we strive to be a place where everyone can thrive. We are committed to creating a University community which reflects the wider community that we serve. We deliver on this commitment through our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTIQ. We welcome applications from candidates from all backgrounds.

How to apply

Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.

If you are a current employee of the University or a contingent worker with access to Workday, please login into your Workday account and navigate to the Career icon on your Dashboard. Click on USYD Find Jobs and apply.

To keep our community safe, please be aware of our COVID safety precautions which form our conditions of entry for all staff, students and visitors coming to campus.

For a confidential discussion about the role, or if you require reasonable adjustment or support filling out this application, please contact Stacey Nipper, Recruitment Operations, by email to

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The University reserves the right not to proceed with any appointment.

Click to view the Position Description for this role.

Applications Close

Wednesday 07 June 2023 11:59 PM