• StudentHQ role at Swinburne University 
• Fulltime, 12-month fixed term position at our Hawthorn, Croydon and/or Wantirna campuses
• HEW 4 salary + 17% superannuation 

About the Role 

An exciting opportunity has become available in the Customer Service team at Swinburne University for a StudentHQ Administrator!

This role is responsible for handling day-to-day general student and stakeholder enquiries, either face-to-face, or via phone, live chat, and email. The successful applicant will need to demonstrate a dedication to providing outstanding customer service to students, demonstrate an ability to multitask in a dynamic environment, learn new systems and maintain attention to detail in order to be successful in the role. 

Acting in a key operational position within the StudentHQ team, the StudentHQ Administrator will provide support and guidance to the administrators of the department, working closely with their Team Leader, ensuring a student centric approach to providing customer service. 

About You

To be suitable for this role you will need to have experience in the below key accountabilities: 

• Demonstrated commitment to providing outstanding customer service.
• General knowledge and experience of tertiary sector operating procedures
• Ability to coach and mentor other team members
• Demonstrated high level interpersonal skills, including the ability to liaise effectively with a wide range of internal and external people, and maintain confidentiality.

Qualifications

• Completion of an associated diploma level qualification with relevant work-related experience or a certificate level qualification with post- certificate relevant work experience; or an equivalent combination of relevant experience and/or education/training.

About Swinburne University of Technology 

Swinburne Horizon 2025 draws upon our understanding of future challenges. With this new strategic plan, we choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship, and proud of it. We are committed to a differentiated university proposition in education and research, so that:

• Every Swinburne learner gets a work experience
• Every Swinburne graduate gets a job
• Every Swinburne partner gets a tech solution
• Swinburne is the prototype of global best practice

The achievement of our 2025 moon shots depends on our capacity to work collectively, always, as One Swinburne.

To Apply 

Please submit your CV and cover letter addressing why you believe you are suitable for this position.

For further information about this role please contact Kevin Schoenknecht (Team Leader, StudentHQ) - kschoenknecht@swin.edu.au. To review the position description, please click apply or click onto it at the bottom of the advert.

Please Note: Appointment to this position is subject to passing a Working with Children Check.

If you are experiencing technical difficulties with your application, please contact the Swinburne Talent Acquisition Team on staffrecruitment@swin.edu.au

Applications Close: Monday 29th May 2023, 5 pm

Swinburne offers flexible working options, leave and parenting/carer policies to support work life balance.

Equity and Diversity

Swinburne is a large and culturally diverse organisation and we are proud of our commitment to equity, diversity and inclusion through key initiatives. For further information on all our initiatives visit our Equity & Diversity website.

We welcome and encourage applicants from diverse backgrounds to apply.

We are committed to making the recruitment process fair and equitable for all our candidates. If you have specific accessibility or support requirements please contact inclusion@swin.edu.au

Aboriginal and Torres Strait Islander Applicants

We welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people.

For any support please contact our Aboriginal Employment Coordinator at DeadlyCareers@swin.edu.au or for more information on our Indigenous strategies please follow the link to our RAP Reconciliation Action Plan

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.