Student and Academic Support Lead (Teaching Facilities)

School/Department: Education Services
Based at: Shrivenham, Oxfordshire - Cranfield Defence and Security
Hours of work: 37 hours per week, normally worked Monday to Friday. Flexible working will be considered.
Contract type: Permanent
Salary: Full time starting salary is normally in the range of £26,860 to £28,991  per annum.
Apply by: 28/05/2023
Documents: 4525 - JD& Person Spec.pdf(PDF, 340.19kb)

Role Description

About the Role

An exciting opportunity has arisen to join the Student and Academic Support team in Education Services, Embedded in Cranfield Defence and Security. Based at our Shrivenham Site at the Defence Academy of the United Kingdom, you will be joining a friendly and supportive team, committed to improving the quality of the student experience.

You will be the key point of contact and responsible for coordinating and making best use teaching facilities, enabling the production of detailed timetables which supports courses and events delivered by the school.

You will also lead in all matters of student progression and course administration for several courses. You will have excellent communication skills, capable of guiding on our policies and regulations to ensure high levels of customer service and student satisfaction. You will also build strong relationships with your course teams and other stakeholders to ensure successful course delivery.

Occasional travel to the Cranfield Campus may be required.

About You

With prior experience of academic administration, preferably from within a Higher Education institution you will be able to demonstrate a commitment to developing and leading in a customer service environment. With the required level of IT literacy, including the use of word, email, internet use, and database applications, you will have a high degree of accuracy and attention to detail.

You will demonstrate pragmatism and personal resilience when dealing with difficult and often sensitive student information. You will also be able to balance conflicting priorities, delegating work accordingly.

About Us

As a specialist postgraduate university, Cranfield’s world-class expertise, large-scale facilities and unrivalled industry partnerships are creating leaders in technology and management globally. Learn more about Cranfield and our unique impact here.

Our Values and Commitments

Our shared, stated values help to define who we are and underpin everything we do: Ambition; Impact; Respect; and Community. Find out more here.

We aim to create and maintain a culture in which everyone can work and study together and realise their full potential. We are a Disability Confident Employer and proud members of the Stonewall Diversity Champions Programme. We are committed to actively exploring flexible working options for each role and have been ranked in the Top 30 family friendly employers in the UK by the charity Working Families. Find out more about our key commitments to Equality, Diversity and Inclusion and Flexible Working here.

Working Arrangements

Collaborating and connecting are integral to so much of what we do. Our Working Arrangements Framework provides many staff with the opportunity to flexibly combine on-site and remote working, where job roles allow, balancing the needs of our community of staff, students, clients and partners.                              

For an informal discussion, please contact Karen Adolpho-Bagley, Student and Academic Support Manager (CDS), on E: karen.adolpho-bagley@cranfield.ac.uk

Please do not hesitate to contact us for further details on E: hrrecruitment@cranfield.ac.uk. Please quote reference number 4525.