Short Description

As a Student Records (SR) Executive, you will work with the SR Manager and team to ensure efficient and high-quality administrative support for a range of SR operations and activities related to the study life cycle of students enrolled in SUSS.

Job Description

• Develop and maintain an effective and efficient process for departmental activities and processes adhering to established policies and procedures and work standards
• Collaborate with team to execute departmental activities and processes, and resolve work issues
• Monitor work in progress and quality of work by team towards the completion of departmental activities and processes
• Explore system enhancements for departmental activities and processes to improve the administrative workflow
• Liaise with internal and external stakeholders, when necessary, in all aspects of administrative matters involving departmental activities and students’ enquiries/requests
• Provide advice and resolution on student enquiries/feedback/complaints referred by team on University’s policy and procedure relating to departmental activities and processes
• Guide the team to investigate and provide facts and recommendations for SS escalated cases
• Handle operations of programmes relating to billing, student academic records, deferment, programme transfer/withdrawal, major/minor declaration, academic warning/termination and graduations and resolve the issues that might arise
• Lead in work improvement projects to contribute to the improvement of system and departmental processes
• Participate in institute-wide activities as specified in the respective action plans and/or duty roster, eg examination invigilation, graduation, Open House, etc
• Provide support to SR Manager and perform other duties as assigned

Job Requirements

• Degree/Diploma holder
• At least 2 years of relevant work experience
• Computational thinker with clear thought process
• Analytical, resourceful and able to multi-task in a fast paced environment
• Able to work independently and take initiative
• Meticulous with an eye for details
• Positive, collaborative with good communication and influencing skills
• Innovative
• Proficient in Microsoft Office