We are really pleased to offer this excellent opportunity to join our team in the Florence Nightingale Faculty of Nursing, Midwifery & Palliative Care.
King’s College London is seeking candidates at all levels of experience with the drive and passion to deliver high quality customer service to support our strategic aims. This is an ideal opportunity to commence or further your career in Higher Education administration.
The Programme Officer supports students and academic staff as the first point of contact for queries, whether face-to-face, via phone or electronic media. The role is responsible for essential work to support the delivery of our undergraduate and postgraduate programmes and for ensuring that student lifecycle activities run smoothly, ensuring that our students and staff experience our services in a seamless and effective manner. With support to develop a working knowledge of regulations and processes, the Programme Officer is a valued and trusted member of the team with a keen eye for accuracy and detail.
The role is based at the Florence Nightingale Faculty of Nursing, Midwifery & Palliative Care (h ttps://www.kcl.ac.uk/nmpc). We are #1 in the UK and #2 in the World for Nursing (QS World University Rankings). We undertake world-leading research that topped the UK 2021 Research Excellence Framework (REF), and we are #1 in the World for highly cited research outputs in palliative care and #2 for nursing and midwifery (SciVal). Our award-winning NMPC education programmes span pre-registration nursing and midwifery, and multidisciplinary postgraduate taught and research programmes. We also host the Cicely Saunders Institute for Palliative Care, Policy and Rehabilitation, the premier institute for palliative care, bringing together clinical, research and education teams. Our applied clinical and health research transforms therapies, the healthcare experience and outcomes for patients and those important to them, wherever they are cared for. We are ambitious to expand our quality research and international postgraduate taught and research offering.
This post will be offered as a 2 years’ fixed term contract till 2025.
This is a full-time post - 100% full time equivalent (35 hrs per week)
• Support student lifecycle processes from pre-enrolment activities, through induction and registration to graduation and beyond, utilizing systems and databases – e.g. student records systems and virtual learning environments – accordingly, and in accordance with best practice, ensuring consistency of data and identifying and resolving issues.
• Support administrative processes related to student placements and practice learning, including use of placement systems and databases.
• Take responsibility for resolving students’ and academics’ enquiries, including face-to-face and via email, responding within agreed timeframes and escalating complex enquiries as appropriate.
• Assist in ensuring that quality assurance requirements and, and where required, accreditation requirements are met for relevant programmes. Support student, module and placement evaluation processes in line with current university best practice.
• Servicing committees as directed by your line manager.
• Actively participate in the development and improvement of programmes and processes to support students and academic staff through identifying and suggesting improvements based on user feedback.
• Work flexibly as part of a team, supporting others in times of high-volume activity, providing cover and supporting the training and development of new staff members.
• Take responsibility for own performance and development, through agreeing clear performance objectives, maintaining up-to-date knowledge and reflecting on own performance.
• Take personal accountability for the data quality of student records, ensuring appropriate confidentiality and sensitivity. Maintain an up-to-date knowledge of the data protection requirements and to support Freedom of Information and subject access requests.
The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.
Skills, knowledge, and experience
1. Excellent written and oral communication skills including the ability to draft documents and correspondence
2. Excellent organisation and time management skills
3. Strong numeracy skills and ability to analyse complex numerical data
4. Excellent working knowledge of Microsoft Office packages and the ability to work on new systems
5. Methodical, detail oriented and flexible in approach to work, maintaining a high level of accuracy
6. Ability to work with a broad range of stakeholders in a professional and assured manner
7. Proactive with the ability to work independently as well as delivering within a team
8. Curious, customer service oriented, with a commitment to personal accountability and continuous improvement
9. Comfortable with adapting to change, driving own professional development
10. Commitment to equality and diversity in the workplace
1. Degree level or equivalent qualification or experience
2. Experience in the use of databases, student records systems (such as SITS) and website content management systems
3. Prior experience of working in a customer facing environment
4. Experience of using virtual learning environments
Candidates are strongly encouraged to specifically address the essential criteria outlined in the Person Specification in their covering letter.
We are committed to continually improving the diversity of our workforce, and therefore we encourage applications from all groups. This includes from Black, Asian, and Minority Ethnic groups, the LGBTQI+ community, those who are neurodiverse and those with a disability.
King’s considers the professional and personal development of our staff a priority and we offer an inspiring range of opportunities for training and career progression. Our Organisational Development team provide in-house and bespoke learning.
Your application should clearly set out how you meet the essential criteria as this is how we shortlist applications. Learn more about how we recruit, including tips on writing your application and supporting statement on our website: https://jobs.kcl.ac.uk/gb/en/applying
Interviews will be held using Microsoft Teams and will consist of competency-based questions linked closely to the essential and desirable criteria mentioned here.