Associate Director, Student Administration Transformation

Melbourne, Australia
$188,940 - $234,845 package, negotiated on experience and skills 
15 Mar 2023
End of advertisement period
05 Apr 2023
Contract Type
Fixed Term
Full Time

Location: Parkville 
Role type: Fixed Term / Full Time 
Department/School: Student and Scholarly Services 
Salary: Senior Manager 1 – Guide $188,940 - $234,845 package, negotiated on experience and skills 

Leverage your expertise in this key leadership role! 

Lead a high-performing team of functional experts in the Student Admin space 

University-wide Impact 

The University of Melbourne would like to acknowledge and pay respect to the Traditional Owners of the lands upon which our campuses are situated.  

Student and Scholarly Services provides student administration and services from recruitment and point of enquiry to graduation in addition to providing wellbeing and scholarly services to students and staff at the University of Melbourne. 

About the Role

As the Associate Director, Student Administration Transformation, you will be at the forefront of revolutionizing the way services and support are delivered to the University's students and improving the service experience of students and staff. You will work in partnership with key stakeholders and delivery teams to design, plan and deliver business-led end-to-end solutions to improve the student and staff experience of services and support.  This will involve leading a program of work comprising multiple projects across different functional areas and involving process, technology and people. 

Get ready to lead and drive policy, process, and system changes that will elevate the student and staff experience to new heights. You will also work closely within and across the Student Administration portfolio in Student & Scholarly Services, the Chief Operating Officer Portfolio, the Office of the Provost and with senior stakeholders from across the University to translate strategic priorities into service transformation – guided by the student services experience principles. 

About You

Ideally you will be able to demonstrate your prior record of delivery in relation to: 

  • Experience in service and administration transformation or as a end-to-end Product Manager in a large and complex organization delivering business benefits through end-to-end solutions leveraging process improvement, technological innovation and workforce capability. 
  • Experience in translating business problems to end-to-end integrated solutions. 
  • Experience in developing stakeholder-centric improvement roadmaps and requirements. 
  • Outstanding interpersonal, communication, and presentation skills with diverse stakeholder groups and the ability to influence. 
  • Innovative approach to problem-solving and delivering value. 
  • Exceptional leadership capabilities, particular in a complex environment. 

To ensure the University continues to provide a safe environment for everyone, this position requires the incumbent to hold a current and valid Working with Children Check.  

Please note: To be considered for this role you must have current valid work rights for Australia. 

About the University 

The University of Melbourne is consistently ranked amongst the leading universities in the world. We are proud of our people, our commitment to research and teaching excellence, and our global engagement. 

Benefits of Working with Us

In addition to having the opportunity to grow and be challenged, and to be part of a vibrant campus life, our people enjoy a range of rewarding benefits. To find out more, visit

Be Yourself

We value the unique backgrounds, experiences and contributions that each person brings to our community and encourage and celebrate diversity.  First Nations people, those identifying as LGBTQIA+, females, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that reflects the community in which we live. 

Join Us!

If you feel this role is right for you, please submit your application including a cover letter outlining your interest in this role, relevant experience and what you could bring to the role to make a positive difference, along with your resume. (You ARE NOT required to address the Key Selection Criteria found in the Position Description.) 

NOTE: Internal/ Existing employees are strongly encouraged to speak with their current people leaders prior to submitting your application.   

We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require any reasonable adjustments with the recruitment process, please contact us at

Applications close: 05 Apr 2023 11:55 PM AUS Eastern Standard Time

Position description: AD Student Admin Transformation_PD rev 0058953.pdf

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