Student and Academic Support Administrator

School/Department: Education Services
Based at: Cranfield Campus, Cranfield, Bedfordshire
Hours of work: 37 hours per week, normally worked Monday to Friday. Flexible working will be considered.
Contract type: Permanent
Salary: Full time starting salary is £22,204 per annum
Apply by: 19/03/2023

Role Description

About the Role

This is a full-time position. The post holder will be responsible for supporting the delivery of allocated academic administration and student and academic support relating to taught and research students and for ensuring high levels of customer support.

They will work closely with Student and Academic support leads and academic colleagues across the school to ensure the student experience is effective, consistent and of a high standard.

About You

You will be an experienced administrator with a minimum of 5 GCSE’s or equivalent (including English and Maths) and be IT literate in all Microsoft applications. You must have excellent communication skills, attention to detail, interpersonal skills and a strong work ethic. You will be an adaptable team player, with a proactive approach, the ability to prioritise workload to meet deadlines and to follow a range of time critical processes efficiently and accurately, in a busy environment. You will be able to prioritise and manage a high volume of work, working quickly and accurately to meet tight deadlines. A firm understanding of good customer service delivery is a must.

In return, the successful applicant will have exciting opportunities for career development in this key position, and to support world leading research and education, joining a supportive team and environment.

About Us

As a specialist postgraduate university, Cranfield’s world-class expertise, large-scale facilities and unrivalled industry partnerships are creating leaders in technology and management globally. Learn more about Cranfield and our unique impact here.

Our Values and Commitments

Our shared, stated values help to define who we are and underpin everything we do: Ambition; Impact; Respect; and Community. Find out more here.

We aim to create and maintain a culture in which everyone can work and study together and realise their full potential. We are a Disability Confident Employer and proud members of the Stonewall Diversity Champions Programme. We are committed to actively exploring flexible working options for each role and have been ranked in the Top 30 family friendly employers in the UK by the charity Working Families. Find out more about our key commitments to Equality, Diversity and Inclusion and Flexible Working here.

Working Arrangements

Collaborating and connecting are integral to so much of what we do. Our Working Arrangements Framework provides many staff with the opportunity to flexibly combine on-site and remote working, where job roles allow, balancing the needs of our community of staff, students, clients and partners.

How to apply                                    

For an informal discussion about this opportunity, please contact Paula Tresidder, Student and Academic Support Manager, on (E): Paula.Tresidder@cranfield.ac.uk

Please do not hesitate to contact us for further details on E: hrrecruitment@cranfield.ac.uk. Please quote reference number 4457.

Closing date for receipt of applications: 19 March 2023

Interviews to be held: 31 March 2023