Assistant Business Analyst Manager

Campus IT Services  

Job Description  

Business Analysis:

• Gather and document IT needs of end-users.
• Perform process mapping (as-is and to-be).
• Identify inefficiency in the existing systems / manual processes, help in process streamlining and / or automation.
• Assess impact of policy and procedure changes and initiate change request to the systems if applicable.
• Assist process owners to gather business requirements, prepare functional specifications.

Business Operation:

• Configure systems and maintain access control matrix.
• Support data extraction and generate reports to facilitate business operations.
• Conduct refresher training and support use of systems, including first level troubleshooting and issue resolution.
• Collate and prioritize problems / issues / enhancement and change requests.
• Document and maintain user guides, training materials, SOPs and business process maps.
• Support business events such as course registration and results processing.

 Project / Enhancement:

• Coordinate and conduct fit/gap assessment of COTS / SaaS solutions
• Function as business project manager / user lead in projects when required.
• Define data conversion / migration requirements, verifying correctness of data.
• Lead and perform user acceptance test.
• Conduct user training and provide post-live support.

Job Requirements

• Degree in Information Technology or Information Systems with at least 5 years’ experience in systems or business analysis.
• Excellent business process and analytical skills with the ability to assimilate information quickly, and communicate complex requirements and issues clearly and concisely.
• Strong oral, written and interpersonal communication skills with the ability to interact and communicate effectively with all levels of stakeholders.
• Able to work independently with minimum supervision.
• Must be a good team player, proactive, fast learner, highly organized and with positive attitude.
• Experience in higher education will be a bonus.