Assistant Business Analyst Manager

1 day left

20 Feb 2023
End of advertisement period
22 Mar 2023
Contract Type
Full Time

Campus IT Services  

Job Description  

Business Analysis:

  • Gather and document IT needs of end-users.
  • Perform process mapping (as-is and to-be).
  • Identify inefficiency in the existing systems / manual processes, help in process streamlining and / or automation.
  • Assess impact of policy and procedure changes and initiate change request to the systems if applicable.
  • Assist process owners to gather business requirements, prepare functional specifications.

Business Operation:

  • Configure systems and maintain access control matrix.
  • Support data extraction and generate reports to facilitate business operations.
  • Conduct refresher training and support use of systems, including first level troubleshooting and issue resolution.
  • Collate and prioritize problems / issues / enhancement and change requests.
  • Document and maintain user guides, training materials, SOPs and business process maps.
  • Support business events such as course registration and results processing.

 Project / Enhancement:

  • Coordinate and conduct fit/gap assessment of COTS / SaaS solutions
  • Function as business project manager / user lead in projects when required.
  • Define data conversion / migration requirements, verifying correctness of data.
  • Lead and perform user acceptance test.
  • Conduct user training and provide post-live support.

Job Requirements

  • Degree in Information Technology or Information Systems with at least 5 years’ experience in systems or business analysis.
  • Excellent business process and analytical skills with the ability to assimilate information quickly, and communicate complex requirements and issues clearly and concisely.
  • Strong oral, written and interpersonal communication skills with the ability to interact and communicate effectively with all levels of stakeholders.
  • Able to work independently with minimum supervision.
  • Must be a good team player, proactive, fast learner, highly organized and with positive attitude.
  • Experience in higher education will be a bonus.

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