Course Administrator (Fixed Term Contract 12 months)

School of Computing and Digital Technology

Location: City Centre Campus (STEAM House)
Salary: £25,865 to £28,114 per annum
Fixed Term
Posted On: Thursday 02 February 2023
Closing Date: Thursday 23 February 2023
Reference: 022023-39

Here in the Faculty of Computing, Engineering and the Built Environment we are recruiting for a Course Administrator in the School of Computing and Digital Technology. We are based in the heart of Birmingham at the prestigious, state of the art, SteamHouse, part of our extensive city centre campus, where we deliver a range of undergraduate and postgraduate courses as well as having a well-established portfolio of overseas delivery partners and a growing apprenticeship provision. We are a faculty with ambitious growth plans, it is an exciting time to join us!

As a member of the School and Course Administration Team, you will provide high quality, efficient and effective administrative support for students with responsibility for a wide range of course administration duties; sharing responsibility for efficient and seamless delivery of student services across the school.

Main Responsibilities:

The successful candidate will be responsible for a portfolio of courses and modules, maintaining student records and providing outstanding services and customer driven support to students and colleagues across the student lifecycle from enrolment to graduation.

• Administering the student journey from enrolment to graduation which includes maintaining accurate student records throughout the student lifecycle such as student change of circumstances on the SITS student records system.
• Timely enrolment of all students, participating in associated activities and on campus enrolment.
• Clerking committees and meetings.
• Providing expert advice and support to academic colleagues across the student lifecycle pertaining to quality assurance, academic regulations, policy and procedures.
• Ensuring support for students via signposting to appropriate support services.
• Delivering high quality Examination boards including clerking of examination boards, producing agendas and minutes, entering student marks into SITS and preparation of Examination Board reports.
• Dealing with staff and student queries through a variety of communication channels, providing a high-quality service.
• Working closely with academic teams to support students throughout their time at Birmingham City University.
• Complex query resolution.
• Developing exceptional working practices and relationships with course teams. 
• Working with teams and departments across the university to ensure that students receive an exceptional student experience.
• Supporting University wide activities and events as required such as Graduation and Clearing.

Essential Skills:

• You will be educated to degree level (or equivalent experience) coupled with proven administrative, IT and customer service experience within a complex environment. 
• Experience in a student-facing role in Higher Education is desirable. You must also be able to successfully work with a wide range of stakeholders and be able to support our students and academic colleagues across the student lifecycle. 
• Knowledge of the SITS students record system is desirable. 
• You must be able to support others in understanding the universities processes and policies, influence change and work with a high degree of accuracy. Beyond that, your ability to act as a team player, demonstrate intellectual curiosity, to manage your workload and your excellent interpersonal and communication skills will be what sets you apart.

In return we offer a generous pension and annual leave provision. We also operate a hybrid working model that allows staff to combine on-site and remote working where appropriate, dependent on work duties.    We also provide access to excellent facilities on campus, including supportive family friendly policies.

Further details:
Job Description

BCU Values underpin how we work in achieving the ambitions set out in our Strategy and Priorities, and are the principles that unite the way we work together and for our students.

The University is committed to internationalism and diversity and welcomes applications from all countries, faiths and backgrounds.

It is each individual successful applicants responsibility to ensure that they have permission to work in the UK. Some applicants may require sponsorship from the University and a visa from UKVI to take up the role if successful. More information on this can be found here: https://www.gov.uk/check-uk-visa

Some roles are not capable of sponsorship because they do not meet the UKVI criteria relating to skill and salary level. If you are unsure as to whether you would require sponsorship if successful, or whether the role is capable of sponsorship, please contact us: RTinbox@bcu.ac.uk

 
Please note on occasions where we receive a large number of applications, we may close the advert ahead of the publicised closing date. If this does happen, we will contact all candidates via email who have started but not yet completed their application, giving 48 hours’ notice.  We would therefore advise that you submit your completed application as soon as possible.

At Birmingham City University we are proud to be an equal opportunities employer.  All staff are expected to understand and enact the University’s commitment to ensuring equality, diversity and inclusion in our employment practice and in all that we do . This commitment is enshrined in our Core Values and is detailed in our Equality, Diversity and Inclusion in Employment Policy. The University values and celebrates the diversity of our staff and students; we welcome people from the many  different backgrounds and life experiences that reflect the students and the citizens we serve.  We are committed to equality of opportunity for all staff and actively encourage unique contributions, in particular from under-represented groups in respect of age, disability, sex, gender or gender identity, ethnicity, race, religion or belief, sexual orientation or transgender status

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