Learning and Teaching Coordinator

Durham, United Kingdom
£24,285 - £28,762 per annum
01 Feb 2023
End of advertisement period
21 Feb 2023
Contract Type
Full Time

Department of Archaeology

Grade 5: - £24,285 - £28,762 per annum
Open-Ended/Permanent - Full Time
Contracted Hours per Week: 35
Closing Date: 21-Feb-2023, 7:59:00 AM
Disclosure and Barring Service Requirement: Not Applicable.

Job Title: Learning & Teaching Coordinator
Department: Archaeology
Grade: 5
Salary range: £24,285 - £28,762 per annum
Working arrangements: Mon-Fri 9 am to 5 pm with opportunity for hybrid working
Closing date: Monday 20th February 2023 - midnight 
Potential interview date: Early March

The Department and role purpose   

Durham University’s Department of Archaeology is one of the UK’s best Departments of Archaeology with an outstanding reputation for excellence in teaching, research and employability of our students. We are one of top ranked Archaeology departments globally (8th in World University QS rankings 2022) and in the UK (2nd in Research Excellence Framework (REF) 2021; 3rd Guardian Good University Guide 2022; 3rd in National Student Satisfaction Survey 2022). Our expertise covers a broad chronological and geographical span, from the Palaeolithic to the present-day, and from South Asia to the Mediterranean, Europe and the British Isles, and we run fieldwork projects across the world. We have a range of cutting-edge laboratories, extensive commercial infrastructure and a network of heritage-sector collaborators.

The Learning and Teaching Coordinator is responsible for the provision of a professional, efficient administrative service, taking responsibility for operational aspects of programme delivery. They will ensure deadlines are met and service delivery standards are maintained, working in accordance with University and Departmental policies and procedures.

The Learning and Teaching Coordinator will work independently, taking day-to-day decisions and using their experience and initiative to decide on appropriate courses of action and resolve complex problems. They will possess excellent organisational and time management skills, display initiative and flexibility, and demonstrate a commitment to customer service excellence.

Information if you have a disability

The University welcomes applications from disabled people. We are committed to ensuring fair treatment throughout the recruitment process. We will adjust support the interview process wherever it is reasonable to do so and, where successful, adjustments will be made to support people within their role.

If you are unable to complete your application via our recruitment system, please get in touch with us on e.recruitment@durham.ac.uk.

What you are required to submit

  1. A CV;
  2. A brief cover letting detailing your interest and suitability for the role.
  3. A document outlining specifically how you meet the Essential Criteria in the person specification of the role. This is best formatted in a table.

Please ensure that you submit all documentation listed above or your application cannot proceed to the next stage.

Contact details

If you would like to make any informal enquiries regarding this post, please contact Joanne Patterson, Learning and Teaching Manager at j.m.patterson@durham.ac.uk

Contact information for technical difficulties when submitting your application

If you encounter technical difficulties when using the online application form, we prefer you send enquiries by email.  Please send your name along with a brief description of the problem you’re experiencing to e.recruitment@durham.ac.uk

We will notify you on the status of your application at various points throughout the selection process, via automated emails from our e-recruitment system.  Please check your spam/junk folder periodically to ensure you receive all emails.

At Durham University, our aim is to create an open and inclusive environment where everyone can reach their full potential and believe our staff should reflect the diversity of the global community in which we work.  We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities.

Durham University is committed to equality, diversity and inclusion

Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work. 

As a University equality, diversity, and inclusion (EDI) are a key part of the University’s Strategy and a central part of everything we do.  We also live by our values and our Staff Code of Conduct.  At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. It’s important to us that all of our colleagues are aligned to both our values and commitment to EDI.

We welcome and encourage applications from members of groups who are under-represented in our work force including disabled people, women, and black, Asian and minority ethnic communities. 

We are committed to equality: if for any reason you have taken a career break or periods of leave that may have impacted on the volume and recency of research outputs, such as maternity, adoption or parental leave, you may wish to disclose this in your application.  We also understand that the Covid-19 pandemic will have had differential impacts on different people and welcome information on this if you wish to share it. The selection committee will recognise that this may have reduced the quantity of your research accordingly

The University has been awarded the Disability Confident Employer status. If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role. 

Core responsibilities:

  • Act as more knowledgeable team member, without direct responsibility for team members.
  • Plan and organise own workload, taking responsibility for operational aspects of programme delivery, ensuring deadlines are met and service delivery standards are maintained.
  • Resolve queries and requests for information and advice, and act as a key contact in relation to student or programme issues, signposting to other staff or departments where appropriate and escalating more specialist and complex queries or issues to more experienced team members.
  • Respond to stakeholder needs to deliver and shape an excellent stakeholder experience.
  • Apply theory and practice, from academic and professional development and previous knowledge within a service team.
  • Contribute to collaborative decision making within the team with service provision to deliver an excellent stakeholder experience in accordance with policy and procedures.
  • Work collaboratively across the organisation and/or externally with colleagues and stakeholders to deliver a service.
  • Provide guidance and advice to resolve problems and queries for a broad range of service users, developing expertise in relation to teaching, learning and assessment policies and processes.
  • Collaborate with team members to implement new policies and procedures.
  • Organise and schedule resources, activities and events, e.g. student registration, student induction, peer mentoring,
  • Identify priorities and monitor processes and activities to ensure success, e.g. produce marking schedules, monitor progress against deadlines, ensure accurate recording of marks, and ensure feedback is given in a timely manner.
  • Provide more in-depth independent research and analysis activities within the role.
  • Analyse work activities to ensure the effective and efficient use of resources.
  • Provide demonstrations and instruction to others within and outside the team.
  • Support the capture of business requirements from users and work with colleagues to translate these into recommendations for future service provision.
  • Liaise with contacts and participate in networks and communities internally and possibly externally, contributing to effective collaborative working.
  • Advise others and make recommendations into work processes and procedures for consideration by senior management to improve services.

Role responsibilities:

  • Plan and coordinate a range of teaching, learning and assessment activities, including but not limited to Board of Examiners processes, student engagement monitoring, peer mentoring, and timetabling support
  • Deliver support services to ensure the effective and efficient running of business processes and systems, ensuring students receive appropriate academic support and guidance.
  • Monitor and evaluate service delivery to ensure compliance with regulatory and professional procedures and standards, including UK Border Agency requirements.
  • Collaborate with colleagues across professional and administrative areas to ensure seamless service provision.
  • Use initiative to identify student welfare issues, escalating to decision makers where appropriate.
  • Develop and enhance operational and administrative policies, systems and procedures, fostering a continuous improvement philosophy.
  • Provide training to team members on data handling and recording.
  • Monitor data accuracy checks to identify anomalies and ensure the integrity of data and information.
  • Coordinate and monitor the implementation of departmental and University policies and initiatives.
  • Update data and information on systems and media for recording, storing, communicating and informing service users and team members.
  • Work with internal and external partners to maintain effective relationships, and to plan and deliver complex collaborative programme activities, where appropriate.
  • Produce reports and statistical information for higher level decision makers within agreed timeframes, interpret programme data and statistics, ensuring that appropriate levels of confidentiality are maintained at all times.
  • Accurately record information and data, including minutes of meetings, and disseminate within internal networks including Board of Examiners meetings and Student Staff Consultative Committees, initiating and following up on actions as appropriate.
  • Contribute to the development and implementation of policy and procedures within own area of working.
  • Prepare written reports for consideration by management where required and contribute to the preparation of documentation associated with internal and external accreditation, quality management and enhancement activities.
  • Any other reasonable duties.

Specific role requirements:

  • Work outside normal office hours during peak periods.
  • Undertake national and international travel to support requirements where appropriate.

Essential Criteria

  1. Excellent oral and written communication skills and the ability to develop effective working relationships, both internally and externally.
  2. Proven IT skills, including use of Microsoft Office. Five GCSE’s at least Grade C or level four (or equivalent) including English Language and Mathematics (or equivalent experience). 
  3. Evidence of personal development to maintain skills.
  4. Post-16 qualification or equivalent experience.
  5. Relevant administrative experience in a busy office environment.
  6. Demonstrable ability to proactively work with team members to ensure the delivery of high quality services.
  7. Experience of working on the front line with service delivery, and the ability to work under pressure and meet tight deadlines without compromising on quality.
  8. Demonstrable ability to provide advice and guidance to a range of customers and colleagues.
  9. Ability to solve problems as part of a team and resolve issues, plan solutions and make pragmatic decisions.
  10. Ability to effectively network and exchange advice and information for development purposes.
  11. Excellent attention to detail with ability to complete tasks with accuracy and precision. 

Desirable Criteria

  1. Experience of working within Learning and Teaching. 

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