Membership Services Delivery Officer

£37,792 - £47,574 per annum, dependent upon knowledge, skills and experience plus excellent benefits
30 Jan 2023
End of advertisement period
19 Feb 2023
Contract Type
Fixed Term
Full Time

Company Description

This is an exciting time to join an organisation with an important role in the UK’s world-class higher education sector. Over the last few years, the UK higher education landscape has adapted rapidly in unique circumstances and QAA's priority has been to support providers as they meet these challenges.

We are the UK's independent quality body for higher education with a mission to safeguard and improve the quality of UK higher education, wherever it is delivered in the world. QAA is the UK’s authority on quality and standards, acting as custodian on behalf of the sector of reference points including the UK Quality Code for Higher Education, Subject Benchmark Statements and the Frameworks for Higher Education Qualifications. 

QAA provides services through membership to benefit universities and colleges throughout the UK and to support their operation globally. We work closely with the governments in Scotland, Wales and Northern Ireland, and until March 2023 have a discrete role providing assessment functions for the Office for Students as the Designated Quality Body in England. 


We are looking for a talented and enthusiastic Membership Services Delivery Officer who will play a key role in the design and delivery of a creative and engaging membership communications programme.

The role within our Membership, Quality Enhancement and Standards team is responsible for promoting all aspects of our member services, making imaginative use of a range of media. You will also analyse and report on engagement with member services to support the team in a culture of continuous improvement.

The successful candidate will have experience of planning, developing and delivering creative communications programmes for a range of audiences, including academic staff and students. You will have experience of a membership organisation and awareness of the member journey and, ideally, knowledge of the higher education sector. You should be familiar with contemporary marketing and communications, including the effective use of social media and CRM systems.

You will have excellent communication skills including the ability to build strong working relationships across QAA and with our member institutions.

Your commitment to high quality customer service will enable you to engage our members to broaden reach and ensure they are able to benefit from their QAA Membership.

Highly organised, you will be able to work flexibly on a variety of projects, managing your work to ensure it meets project milestones and delivers high quality outputs focused on improving engagement and enhancing the member experience.

More information can be found in the job description.

This is a fixed-term appointment for one year to provide cover for maternity leave.

To apply for this role, please submit your CV with a short covering letter.


QAA is fully committed to everyday flexibility and has adopted a culture based on trust and fairness that genuinely encourages QAA and individuals to thrive. Providing that business needs are met, employees should normally be able to work where and when they want. Many of our employees work flexibly in different ways, including part-time and compressed hours. Please let us know about the flexibility you need in your application.

QAA recognises the positive benefits of equality, diversity and inclusion. Our aim is to be truly representative of all sections of society, and for employees to feel respected, free to be themselves no matter what their identity or background, and able to give their best. We value the differences that a variety of backgrounds, experiences, perspectives and skills brings and strongly encourage suitably qualified applicants to apply and join us.

If you have not heard from QAA within three weeks of the closing date for this vacancy, then your application has not been successful. Please be aware that we are unable to provide feedback on individual job applications.

Other information

Location: We offer employees the opportunity to work flexibly from home, providing it is within the UK. QAA has offices in Gloucester and Glasgow.

Job type: One year, fixed-term

Hours: 35 hours per week, flexible working available

Salary: £37,792 - £47,574 per annum, dependent upon knowledge, skills and experience plus excellent benefits

Closing date: Sunday 19 February. Please note - We review CVs on a regular basis throughout the advertised period and interview as soon as we have applications that look like a good match. Therefore, we may close this vacancy earlier than the deadline and encourage interested individuals to apply as soon as possible to avoid missing out on this opportunity.

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