Job Description

Applications are invited for the following full-time position in the Saw Swee Hock School of Public Health within the Telehealth Core:

Research Assistant (UX Research)

At the Telehealth Core we leverage technology & design to accelerate research and improve outcomes in behavioural health & chronic diseases. We focus on delivering tailored interventions in healthcare by building digital tools and harnessing the insights from users and patients.

We are looking for a Research Assistant (User Experience Research) who is excited about transforming care for older adults. In this role, you will lead the testing and evaluation efforts towards the design and development of impactful patient-centred tools.

As a UX Researcher, you will be responsible for developing greater insights into the needs and desires of our users. The role involves interfacing with users of our research prototypes, synthesizing qualitative and quantitative data, and working closely together with stakeholders and other team members

What you’ll be doing

• You’ll carry out qualitative and quantitative research on our digital prototypes by conducting user interviews, usability tests and other research activities.
• You’ll recruit suitable participants, document your findings meticulously and translate them into actionable recommendations.
• You’ll present your academic research findings to stakeholders, and work collaboratively with multi-disciplinary researchers from health, medicine and computing, engineering teams and other parties who support our innovation efforts.

At the Telehealth Core we take pride in our diverse workforce and inclusive culture. We believe it takes all kinds of people to build the best systems and bring real change to the healthcare space. You should join us if you want an excellent opportunity to work with world leading experts across universities, public healthcare organizations and technological innovators to develop software solution to meet critical healthcare needs. You will gain exposure to clinical and healthcare processes and develop into a key player in the rapidly expanding health and technology space.

Requisites

• At least 2 years of experience in conducting user interviews and usability tests
• Experience with quantitative or qualitative research
• Experience with recruitment
• Highly proficient in both English (both oral and written skills for academic research)
• Strong presentation and listening skills
• Good interpersonal, communication, and collaboration skills
• B.A. or M.A. in Psychology, Applied Statistics, HCI or other behavioral sciences

Good-to-have

• Experience with integrating user research into a design prototype
• Experience with Figma, AdobeXD or similar prototyping tools
• Experience with A/B testing, card sorting, focus groups or interview studies
• Evidence of academic writing ability (e.g. research paper)
• Adept in interpreting Google Analytics

Company Overview

We are a research group and service core that develops eHealth projects. Our mission to create patient-centered technologies for great health and wellness outcomes. We believe innovation and impact are driven by great user experiences. View our projects at https://medicine.nus.edu.sg/nuhscg/core-facilities/telehealth-core/about-us/

Qualifications

• B.A. or M.A. in Psychology, Applied Statistics, HCI or other behavioral sciences

Covid-19 Message

At NUS, the health and safety of our staff and students are one of our utmost priorities, and COVID-vaccination supports our commitment to ensure the safety of our community and to make NUS as safe and welcoming as possible. Many of our roles require a significant amount of physical interactions with students/staff/public members. Even for job roles that may be performed remotely, there will be instances where on-campus presence is required.

Taking into consideration the health and well-being of our staff and students and to better protect everyone in the campus, applicants are strongly encouraged to have themselves fully COVID-19 vaccinated to secure successful employment with NUS.