Student Engagement Manager

Student Centre

Location: Greenwich Campus
Salary: £35,333 to £40,931 plus £5018 London weighting per annum
Contract Type: Permanent
Release Date: Thursday 19 January 2023
Closing Date: Thursday 02 February 2023
Interview Date: To be confirmed
Reference: 3636-E

The Student Engagement Manager works within the Student and Academic Services Directorate and in partnership with Faculties, Greenwich Students’ Union (GSU) and wider Professional Services to manage the Student Engagement provision.

The role will manage the Student Engagement Officers and is responsible for the delivery of the Welcome operations, institutional peer mentoring scheme and other enhancement-focused projects as identified by the Head of Student Engagement and Success to support students as they join the university, keep them engaged, respond to their needs, and support their success. 

The role holder will:

• Provide line-management for the Student Engagement Officers and oversee the supervision of any temporary contract staff working in the team. 
• Deliver all aspects of line management for the above, including recruitment, induction, appraisals, performance management, target setting, one-to-one meetings, team meetings and staff development initiatives. 
• Manage the delivery of all Welcome activities across all intakes including the Welcome Team call operation and on-campus Welcome activities.
• Manage the delivery of the institutional peer mentoring scheme.
• Work with the Head of Student Engagement and Success to develop a data led, evidence-based approach to student engagement using available business intelligence and seeking supporting information where unavailable (e.g., qualitative feedback, student survey results and focus groups) to identify individuals and cohorts at risk of disengagement to set priorities for interventions.
• Provide detailed analysis and narratives of data assessing outputs and impacts of engagement activities and interventions for university committees and senior audiences of the university, and at external events where appropriate.

For an informal discussion about the post please contact Tania Struetzel, Head of Student Engagement and Success on t.struetzel@gre.ac.uk. 

Should you have any queries please contact the HR Recruitment Team on hrsr-CenSvcs@greenwich.ac.uk

We are looking for people who can help us deliver our mission of transforming lives through inspired teaching and research, through our values.

The university welcomes people from diverse and underrepresented communities who can help the university to achieve its mission. 

We do this through taking positive action such as encouraging applications from Black, Asian and Minority Ethnic, disabled and LGBT+ people. As part of our commitment to Equality, Diversity and Inclusion, Time to Change Employer Pledge/Mentally Healthy Universities, we are committed to promoting and supporting the physical and mental health of all our staff, and removing barriers to improve inclusion. 

We encourage applicants to disclose experience of mental health problems so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Any information disclosed will be kept confidential and separate from the job application form. 

We are making significant strides to understand and continuously improve our employees’ experience and we are committed to implementing progressive diversity talent management.