Quality Assurance Officer

Job description

King’s College London is seeking candidates at all levels of experience with the drive and passion to deliver high quality customer service to support our strategic aims. This is an ideal opportunity to further your career in a specialist area of Higher Education administration. 

 

The QA Officer supports academic staff and professional support colleagues with administrative and logistical queries relating to quality assurance (QA). The College has various reviews and reporting requirements which enable it to remain accountable to the Office for Students; the purpose of this role is to assist the Faculty in setting up responses to College deadlines and driving forward efficiency changes, in liaison with the QA Manager and other QA staff within the Faculty. 

 

The role is based within the Faculty of Life Sciences & Medicine (FoLSM), although may have contact with QA networks and staff across the College. 

With support to develop a working knowledge of academic regulations and QA processes, the QA Officer will be a valued member of the team with a keen eye for accuracy and detail.    

 

This role sits within the Faculty Education Services in FoLSM at our London Bridge campus  – visit the King’s HR pages for more information.www.kcl.ac.uk/schools/index-new.aspx 

 

Benefits   

King’s provides an extensive and varied range of career-focussed training and on-the-job learning. We support staff to maintain a work/life balance, offer flexible working and parental leave opportunities, reduced membership rates for staff at gyms at three of our campuses, an Employee Assistance Programme which provides free, confidential advice on both home and work concerns as well as 27 days annual leave (plus Christmas closure days), an occupational pension scheme, season ticket loans and being part of the cycle to work scheme. 

 

Find out more at -   www.kcl.ac.uk/hr/staffbenefits/index   

 
 

This post will be offered on an indefinite contract   

This is a part-time post – 0.6% full time equivalent

 

Key responsibilities 

•       Support administrative procedures regarding the quality assurance of all programmes within the Faculty 

•       Assist with the development of efficient processes and systems to accurately record and maintain quality assurance activities 

•       Assist with the preparation of papers for the Faculty quality committees and scheduling of dates on an annual cycle 

•       Ensure that College and Faculty deadlines are met when working with colleagues on projects and reviews 

•       Have the ability to comprehend and digest complex or specialist information 

•       Liaise with academic and professional support colleagues and respond directly to queries under direction from the line manager  

•       Take responsibility for ensuring that work is carried out in a professional and timely manner, with appropriate confidentiality and sensitivity. Maintain an up to date knowledge of data protection requirements 

 

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.

Skills, knowledge, and experience 

Essential criteria

1.      A degree or equivalent qualification 

2.      Excellent written and oral communication skills, including the ability to draft overview summary documents 

3.      Excellent organisation and time management skills 

4.      Excellent working knowledge of Microsoft Office packages and the ability to learn new software as required 

5.      Methodical, detail orientated ad flexible in approach to work, maintaining a high level of accuracy 

6.      Ability to work with a broad range of stakeholders in a professional and assured manner 

7.      Proactive with the ability to work independently as well as delivering within a team 

8.      Comfortable with adapting to change and driving own professional development 

9.      Commitment to equality and diversity in the workplace 

10.    Willingness to engage with sector discussions around quality assurance in Higher Education 

 

Desirable criteria

1.      Experience of working in a quality assurance or regulatory environment 

2.      Experience of working in higher education 

 

Further information

This role will be hybrid working, with some time required on campus. The remainder may be worked remotely or on campus.