Service Desk Administrator

Job title: Service Desk Administrator - Full Time, Permanent

Job reference: 0000218548

Date posted: 05/01/2023

Application closing date: 29/01/2023

Salary: £23,144 - £27,131 per annum (Grade 3)

Package: Excellent Benefits Package

Contractual hours: 36.25

Basis: Full Time

Job description
We are looking for a Property & Facilities Service Desk Administrator to join our team to play a critical role in providing comprehensive administrative support service to Property and Facilities.

The Property & Facilities Department delivers an excellent customer experience to over 1,500 staff and nearly 19,000 students.  The Department’s focus is on managing the University's key facilities, including Estates and Buildings, Energy and Sustainability, Security, Cleaning, Logistics, Print and Document Services, Sports Centre, Catering, Conference and Events and Student Accommodation.

The role

You will support the University in delivering our Strategy and Corporate Plan by providing a professional, proactive first line of contact, both internally and externally for the department.

You will operate broadly, interchangeably and flexibly as requirements demand, in order to deliver an efficient and resilient service to the department. You will support our staff and students with Service Desk request logging, the purchasing of goods and services on behalf of maintenance team/wider department and any other administration duties as required.

You will have access to the Planon facilities management system, allowing you to support our staff and students in recording faults and maintenance requests, and updating work orders and costs until completion.

This role provides you with the opportunity to work closely with other relevant staff to ensure all department activities and priorities are supported coherently and appropriately to meet the University strategy.

Who we are looking for

• You will have an HNC/HND (or equivalent) or will be able to evidence having worked previously within a similar capacity to this role.
• You will have prior administrative experience, be a strong communicator both orally and in writing, and have demonstrable experience of managing customer relationships.
• You will ideally have experience of procurement using financial systems such as AGRESSO and experience of using a service desk system.
• You will have a strong commitment to customer service.
• Strong attention to detail skills are essential and the ability to juggle conflicting priorities to meet multiple tight deadlines.
• High level of IT skills is crucial including a good working knowledge of the Microsoft Office packages (specifically Word/Excel/Powerpoint)

If you are interested in this exciting opportunity, click here to view our full role profile.

Benefits we offer 

Salary: £23,144 - £27,131 per annum (Grade 3)

In return, we offer a great working environment where we support ambition, recognise achievement and offer an attractive benefits package. This includes a generous pension scheme, professional development opportunities, discounted access to onsite sports facilities and a wide range of other staff discounts.

For more information about our wide range of benefits, please click here.

Additional Information 

Application closing date: 29 January 2023

Interview date: 8 / 9 February 

Edinburgh Napier is committed to creating an environment where everyone feels proud, confident, challenged and supported and are holders of Disability Confident, Carer Positive and Stonewall Diversity Champion status. Please see here for more information.