• Pivotal role focusing on the development of user-centred service design
• Lead and shape a range of strategic and operational functions nationally
• Five-year, fixed term, senior staff contract, available at our Melbourne campus

As the Associate Director, Student Administration (Enrolment, Progression, Completion), you'll lead the strategic development, planning and operational management of student administration functions to ensure a strong service culture in line with the mission, vision and goals of the university, with an emphasis on the student and staff experience.

Reporting to the Academic Registrar and Director, Student Administration, you'll provide high level leadership to drive service improvement initiatives and projects and oversee effective change management practice in alignment with the university's service excellence agenda. You'll also manage a diverse team providing operational excellence to academic progress and fees, candidature services, course completions, enrolments and academic records and scholarships.

Key to your success will be in your ability to negotiate, influence and collaborate with a range of stakeholders to ensure the provision of high-quality services that are aligned with and contribute to, the strategic priorities of the Student Administration Directorate and the university.

You'll also be an accomplished strategist, leader and manager, with a passion for improving and enhancing our student and staff experience and success, with a commitment to continuous improvement.

The University pursues an excellence agenda and offers an environment where staff are welcomed and safe, and valued through development, participation and involvement.

How to Apply:

Obtain the candidate information package from our website. Applicants are expected to address all selection criteria listed in the position description and outline how they would support the mission of the university. To apply, select the 'View Position Description and Apply' button above or below.

General enquiries can be sent to Dr Kathryn Blyth, Academic Registrar and Director, Student Administration at: kathryn.blyth@acu.edu.au

Candidates must hold Australian work rights to apply for this position. For permanent/ continuing roles, applicants must have permanent work rights.

Equal Opportunity and Privacy of personal information is University policy. For more details visit: www.acu.edu.au/careers

Find out more information on the benefits of working at ACU at: www.acu.edu.au/about-acu/careers-at-acu/why-work-at-acu

ACU is committed to diversity and social inclusion in its employment practices. Applications from Aboriginal and Torres Strait Islander people, people with disabilities and people from culturally diverse groups are encouraged.

Applications close: 08-JAN-2023 at 11:59 pm AUS Eastern Standard Time

Interviews for short-listed candidates will be conducted in the week beginning Monday 16 January 2023.

ACU does not accept candidate applications submitted by external recruitment agencies through the ACU Careers website.