Location: Highfield Campus
Salary: £25,000 to £27,066
Closing Date: Friday 13 January 2023
The Advice Centre serves as a hub for students who require practical support in solving their issues around academia, housing and finance. The Student Advisor position offers an exciting opportunity for individuals with a keen interest in providing excellent customer service in an advisory capacity.
In addition to supporting and responding to student enquiries via a variety of platforms, the job holder will take on one-to-one casework with students, some of whom may have complex difficulties.
We are looking for a dynamic individual with a ‘can do’ attitude, enthusiastic, outgoing, a great communicator and listener, and an excellent team player. The successful candidate will have detailed knowledge of either academic processes, lettings legislation or student finance and a willingness to develop their knowledge of all three areas. Furthermore, the successful candidate will need to enjoy working with people, be committed to providing an excellent student experience at all times, even under demanding, high-volume busy periods and deal empathically and professionally with students who are angry or distressed.
The ideal candidate will have a background in student finance or understanding and implementing regulations as well as
Experience of providing a high standard of customer services. Experience of working within a Higher Educational environment or, have recent experience or knowledge of University guidelines. Excellent listening and communication skills and experience of working with clients on a 1-1 basis in a supporting role. Ability to work in a busy and high-pressured environment with the skills to prioritise work quickly and efficiently.
We are the University of Southampton Students' Union (SUSU). Independent from the University, we're run by students, for students and our vision is that every student loves their time at Southampton.
As an employer, we offer a range of benefits:
Holiday of 24 days per annum. In addition, there are six closure holiday days during Easter and Christmas and eight bank holidays Defined contributions pension scheme where we contribute 10% Discounted bus passes (UniLink and Blue Star) and a cycle scheme To find out more, visit our website here.
You can easily apply using your CV and covering letter by clicking on 'Apply Now'.
For any additional information before submitting your CV please contact Sam Scott, Head of Advice & Lettings via email at firstname.lastname@example.org
Please note feedback will not be provided if you are not shortlisted for interview.
SUSU is an equal opportunities employer that values a diverse workforce and we want to reflect the student body that we represent. We value diversity, promote equality and challenge discrimination and will ensure that our recruitment activities are mindful of equality and diversity matters.