Administrative Officer, Student Fees

• Full time, fixed term until 1st December 2023
• Exciting opportunity to be valued for your exceptional administrative skills
• Base Salary $79,717 + 17% superannuation

About the opportunity

As the Administration Officer in the International and Domestic Fees teams, you will act as the first point of inquiry for student fees from both internal and external stakeholders. You will be working in a small and collegial team, this role will give you an opportunity to adapt a proactive approach to problem solving and process improvement in relation to student fees.

In this role, you will operate in a high volume environment, advising students and stakeholders of fee and payment information and assessing and processing a variety of applications whilst applying relevant legislation, policies and guidelines.

Your key responsibilities will be to:

• provide exceptional administrative support to the team whilst ensuring high quality outcomes
• respond to a wide range of complex enquiries, including enquiries regarding student fee debt collection, and provide advice to staff, students and visitors
• resolve fees and scholarship related matters with discretion, tact and diplomacy
• apply experience and knowledge of university's policies and procedures when communicating with stakeholders and
• coordinate payment and invoice management of fees and scholarship related processes producing relevant reports for authorization

About you

• has demonstrated experience working in a high volume, customer centric environment
• demonstrates an ability to solve complex customer inquiries
• demonstrates a track record of suggesting process improvements in a professional setting
• is available to work during peak periods, including end of year shut down.

To keep our community safe, please be aware of our COVID safety precautions which form our conditions of entry for all staff, students and visitors coming to campus.

Sponsorship / work rights for Australia

Please note: Visa sponsorship is not available for this position. For a continuing position, you must be an Australian or New Zealand citizen or an Australian Permanent Resident.

Australian Temporary Residents currently employed at the University of Sydney may be considered for a fixed term contract for the length of their visa, depending on the requirements of the hiring area and the position.

Pre-employment checks

Your employment is conditional upon the completion of all roles required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.

EEO statement

At the University of Sydney, our shared values include diversity and inclusion and we strive to be a place where everyone can thrive. We are committed to creating a University community which reflects the wider community that we serve. We deliver on this commitment through our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTIQ. We welcome applications from candidates from all backgrounds.

How to apply

Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.

To be considered for this opportunity, please provide responses to the below questions:

1. Describe a time you were presented with additional tasks with parallel deadlines to your current workload. How did you prioritise your work and what was the outcome?
2. Tell us about a significant problem you've recently had to resolve. How did you get the information you needed to solve it and what was the outcome?

If you are a current employee of the University or a contingent worker with access to Workday, please login into your Workday account and navigate to the Career icon on your Dashboard. Click on USYD Find Jobs and apply.

For a confidential discussion about the role, or if you require reasonable adjustment or support filling out this application, please contact Tooba Fida, Recruitment Operations by email to tooba.fida@sydney.edu.au

© The University of Sydney

The University reserves the right not to proceed with any appointment.

Click to view the Position Description for this role.

Applications Close

Wednesday 07 December 2022 11:59 PM