Student Services

Location: Greenwich Campus
Salary: £42,155 to £51,805 plus £5018 London weighting per annum
Contract Type: Permanent
Release Date: Monday 28 November 2022
Closing Date: Monday 12 December 2022
Interview Date: To be confirmed
Reference: 3513

We are a large, inclusive university committed to delivering our vision of Education Without Boundaries. We have a supportive, friendly and dynamic working environment and we are looking for an experienced manager to take forward our strategic vision for our Outreach, Participation and Advice Service (OPAS)

This is an exciting opportunity to work on the development of our Outreach, Participation and Advice Service (OPAS) to ensure that proactive information and advice is provided to students and prospective students, that is inclusive of a diverse student population, ensuring alignment with the University Strategic Plan. Working in partnership with students, faculties, directorates and the Student Union to ensure that information and advice services are available to any student who needs them, this will include our work on care leaver support, sexual violence and bullying and harassment. You will also work on the participation elements of the Access and Participation Plan with the Head of Information, Advice and Participation particularly in the area of monitoring and evaluation of projects. 

You will have significant, demonstrable experience of working in UK Higher Education in an information and advice role including an expert working knowledge in the areas of sexual violence, bullying harassment and advice services in an HE context. You will have managed staff in an information and advice role, have significant experience of the assessment and monitoring of risk and duty of care in an educational context and of taking forward initiatives that demonstrate a commitment to social mobility, inclusion and participation as well as a good working knowledge of GDPR requirements and an understanding of the importance of confidentiality

You will have the ability to undertake business process reviews, evaluate management information and produce reports that will influence university decision making. Using cultural competence to inform the development and delivery of services, that demonstrate empathy and attention to the student voice. You will have excellent interpersonal, IT and written and verbal communications skills that demonstrate a customer focused approach and be able to prioritise, organise and deliver a complex and changing workload. You will be able to convey precise information in a clear and effective manner to diverse groups, have experience of training groups of staff and students and writing information, advice, instruction and guidance materials for a diverse audience.

For an informal discussion about the post please contact Jas Seehra-Pearce j.k.seehra@greenwich.ac.uk

Should you have any recruitment related queries please contact the HR Recruitment Team on hrsr-CenSvcs@greenwich.ac.uk

We are looking for people who can help us deliver our mission of transforming lives through inspired teaching and research, through our values.

The university welcomes people from diverse and underrepresented communities who can help the university to achieve its mission. 

We do this through taking positive action such as encouraging applications from Black, Asian and Minority Ethnic, disabled and LGBT+ people. As part of our commitment to Equality, Diversity and Inclusion, Time to Change Employer Pledge/Mentally Healthy Universities, we are committed to promoting and supporting the physical and mental health of all our staff, and removing barriers to improve inclusion. 

We encourage applicants to disclose experience of mental health problems so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Any information disclosed will be kept confidential and separate from the job application form. 

We are making significant strides to understand and continuously improve our employees’ experience and we are committed to implementing progressive diversity talent management.