Head of Administration & Quality Management (Joint Education Institute)
This is an exciting opportunity lead a King’s College London professional services team based in one of the fastest growing areas in China/Asia.
The role holder will lead the King’s Professional Services team supporting the SUSTech – King’s Joint Education Institute (JEI), based in Shenzhen, China.
The postholder will manage the end-to-end administration across three new joint programmes, ensuring systems, processes, and procedures are effective, accurate and auditable and meeting the quality requirements of the King’s College London, domestic programmes.
The role holder will manage the proactive coordination of all operational activity across programmes, from enrolment through to assessment and annual progression, clinical placements, attendance monitoring, course completion and subsequent professional registration if required. Ensuring procedures and policies routinely meet University timelines and regulations and all other statutory compliance obligations
The postholder will receive a competitive remuneration package and benefits, including accommodation in China and flights to and from the UK.
This post will be offered on an indefinite contract
This is a full-time
• Lead the KCL Professional Services team within the JEI, embedding a culture of excellence and creating an inclusive, supportive and empowering environment that both manages performance and enables all Professional Services staff to reach their potential.
• Lead programme and assessment administration across all the programmes within the JEI. Ensuring effective operational oversight across activity throughout the cycle to meet all deadlines.
• Responsible for delivering a robust planning cycle that supports competing operational routines; ensuring administrative resources are adequately deployed across varying priorities and are able to be flexible across the annual cycle. Finding solutions to often business critical problems at short notice.
• Be fully conversant with the JEI’s regulations and those of statutory bodies in order to provide authoritative advice and guidance to staff and students. Support academic colleagues with specific complex enquiry as required, seeking advice where necessary. Resolve issues independently and proactively, exercising personal judgement, anticipating where problems may arise and mitigating these.
• Establish and maintain effective networks; working closely with London based Faculty Education Services (FES) and in liaison with relevant King’s College departments.
• Instigate operational service and process reviews where relevant, leading on embedding a culture of continuous improvement. Aligning enhancements with KCL systems and procedural developments where possible.
• Accountable for the data quality of the student record, ensuring record keeping is accurately maintained and is of a highly organised standard, able to withstand audit scrutiny and support accurate statutory returns at short notice. This high standard extends across all record keeping whether on spreadsheets, paper, SITS student record or other system.
• Coordinate across the JEI quality assurance framework, including the provision of high-level reports for faculty and relevant committees on the outputs of quality assurance processes, identifying any actions required and making recommendations (where appropriate).
• Maintain up to date knowledge to ensure that the JEI operates in accordance with the regulatory requirements relating to teaching quality and academic standards. Liaising with the Faculty Quality Assurance Manager and King’s central collaborative provision colleagues as necessary.
• Co-ordinate arrangements of the approval and monitoring of the JEI’s programmes and to make appropriate reports to relevant committees. Oversee annual monitoring exercises and periodic reviews including being the secretary to panels and producing reports. Work with academic leads to proactively prepare and organise quality audits, programme approval and accreditation events as required for each programme.
• Contribute to and produce Service Level Agreements and partnership agreements as necessary and in liaison with Faculty Quality Assurance team as appropriate.
• Oversee the JEI’s appointment of External Examiners and External Peers and the JEI’s response to external examiner reports ensuring external examiners receive a timely response from the Assessment Board Chairs.
• Liaise with both academic and FES colleagues in coordinating across teaching and assessment activity and timetable production for each programme. Ensuring alignment with relevant programme specifications and mark schemes.
• Ensure Assessment Boards are professionally serviced and receive full and accurately reconciled results so that all students receive timely and accurate results and feedback. Embed appropriate data protection and quality assurance routines for handling this personal data appropriately.
• Ensure consistency across academic appeals and mitigating circumstances processes, coordinating Appeals Panels and Mitigating Circumstances Panels where necessary to support across programme.
• Support academic programme leads in reviewing module and programme specification, ensuring SITS and other system data structures are modified accordingly in conjunction with approved programme amendments.
• In liaison with the Faculty Quality Manager support the annual King’s quality assurance processes such as CMA and CERP the JEI programmes ensuring marketing compliance is adhered to in liaison with King’s Admissions and Marketing teams.
• Be proactive about identifying and escalating areas of risk to student experience or institutional reputation. Raising issues with Associate Director (PPA & SUSTech) as appropriate.
• Ensure all King’s professional service staff have annual personal development reviews, support with career development opportunities, and that there are succession plans in place to enable effective business continuity.
The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.
Skills, knowledge, and experience
1. Excellent communication and presentation skills; demonstrable ability to present information clearly, accurately and concisely to diverse audiences
2. Ability to organise, delegate and plan effectively across competing priorities
3. Able to develop and motivate a successful team; setting and delivering objectives, managing performance whilst building succession planning
4. Ability to form professional networks and contribute positively to both implement and influence change
5. Evidence of experience of production of a policy, contribution to regulatory review and providing effective procedural systems
6. Evidence of experience of managing a quality audit or accreditation eve
7. Experience of undertaking a service or process review and implementing change
8. Able to negotiate and influence across organisational boundaries to deliver a timely positive outcome diplomatically
9. To be incisive and apply resourcefulness and sound judgement
10. Willingness to live and work in Shenzhen, China
1. Previous HE experience; with an emphasis on managing across professional programmes
2. Working knowledge of Mandarin.
Interview date will be mid January.
Expectation that the role holder will move to China before July 2023.