Student Centre

Location: Avery Hill Campus
Salary: £24,948 to £27,929 plus £5018 London weighting per annum
Contract Type: Permanent
Release Date: Wednesday 23 November 2022
Closing Date: Wednesday 07 December 2022
Interview Date: To be confirmed
Reference: 3599

With the launch of the University’s ‘This is Our Time 2030’ strategy and the growth in student numbers, the Student and Academic Services directorate are expanding to ensure we are able to fully provide the first-class services that students need to support them to succeed.

We are looking for staff who have a passion for working with students and colleagues to achieve our priorities of delivering a world class welcome to all students, enhancing the student experience through all the services we provide and demonstrating our positive impact.

With this in mind, the Student & Academic Services Directorate of the University of Greenwich is seeking to recruit a number of enthusiastic Student Information Officers to join our Student Centre team at our Avery Hill Campus.  

The post is situated within our Avery Hill Student Centre, in a busy student facing environment where students, staff and visitors can access a wide range of student support services or be given the necessary information or guidance to help them resolve their queries and question.   

The Student Information Officer role plays a vital role as the initial point of contact in supporting and responding to the wide breadth of student enquiries, delivered face-to-face, by phone, via email and any future enquiry management tools, having the necessary understanding of the specialists within the team, wider directorate and institution to make accurate referrals or escalate enquiries to the subject matter experts.

The ideal candidate will have enthusiasm for supporting students ensuring that they are at the heart of all that we do, experience of providing administrative support in a busy and dynamic team, and a proven track record of delivering a range of user focussed services to clients and/or students.  

Regular working at other University campuses (at Medway and Greenwich), along with some late working and occasional weekend work to support directorate wide priorities such as registration and open days, and willingness to be part of a flexible work pattern to adequately support the delivery of a 9-5 delivery, will be an on-going requirement of this role. 

Should you have any queries please contact HR Recruitment Team on hrsr-CenSvcs@greenwich.ac.uk or for an informal conversation about the role you could contact the Student Centre Campus Manager, Mark Wright (M.R.Wright@greenwich.ac.uk).  

 The university welcomes people from diverse and underrepresented communities who can help the university to achieve its mission. 

We do this through taking positive action such as encouraging applications from Black, Asian and Minority Ethnic, disabled and LGBT+ people. As part of our commitment to Equality, Diversity and Inclusion, Time to Change Employer Pledge/Mentally Healthy Universities, we are committed to promoting and supporting the physical and mental health of all our staff, and removing barriers to improve inclusion. 

We encourage applicants to disclose experience of mental health problems so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Any information disclosed will be kept confidential and separate from the job application form. 

We are making significant strides to understand and continuously improve our employees’ experience and we are committed to implementing progressive diversity talent management.