Client Services Manager, Library

Sydney, Australia
$142,688 to $152,380 p.a.
21 Oct 2022
End of advertisement period
30 Oct 2022
Ref 5877/22
Contract Type
Full Time

About Western

Working at Western Sydney University means you’ll be part of an organisation that’s ranked in the top 2% of universities worldwide and is a research leader – with 85% of the University’s research being at or above world standard. We understand the key to your success is unlocking your true potential – just as we do with our students. Our 3,000 staff members work together to enable a dynamic, inclusive and innovative culture that is distinctly research-driven and student-centred.

About the role

The Client Services Manager is responsible for leading a holistic approach to development and delivery of services across the University’s online and campus based library services, ensuring appropriate frontline and online support for the research, learning and teaching needs of the University’s scholarly community.

The Client Services Manager works closely with the Associate Director, Library – Campus Services and Infrastructure, and has direct responsibility for the Precinct Librarians and Lending Services Librarian. They provide high level management advice and recommendation on all aspects of Client Service policies, procedures and operations as they impact on Client Services and the broader Library and University community.

As part of the senior Library Leadership Group, they set, monitor, review and evolve Library wide procedures, processes and engagement program creation and delivery to meet the articulated strategic requirements of the Library and its operations. This position is responsible for the standardised implementation of policies and services for Client Services and ensures a consistent, high quality approach to Library service delivery within the university physical campus libraries and online services.

For more information please view the Position Description below.


Western Sydney University has long been identified as a University of the people. We value the contributions made by our staff and recognise that they underpin the enablement of our mission and values.

In return, we offer:

  • 35 hour work week
  • Flex leave for Professional staff
  • 17% super contributions

Remuneration Package: HEW Level 9 $142,688 to $152,380 p.a. (comprising Salary of $120,573 to $128,763 p.a., plus Superannuation and Leave Loading)

Position enquiries: please contact Lisa Tyson on 02 9852 5890 or via email

Applications closing: 8:30 pm Sunday 30 October 2022

Working rights: To be eligible for this position you must provide evidence of your Australian Citizenship or Permanent Residency at time of application.