Student Hubs

Location:  Winchester School of Art
Salary:   £26,396 to £31,411 Per Annum
Full Time Permanent
Closing Date:  Monday 24 October 2022
Interview Date:   To be confirmed
Reference:  2000822AJ

Student and Education Services is a diverse group of services and one of the largest Professional Services departments in the University; at the heart of what we do is a passion for enhancing our students' experiences. In the Student Hub, our job is to take ownership of student queries, providing timely solutions and consistent advice, giving our students the opportunity to focus on their studies and make positive memories that will last a lifetime.

About the role

The Student Hub are seeking a passionate and motivated Student Hub Coordinator. These roles are offered on a full – time, permanent basis. You will be responsible for providing advice, information and guidance to University of Southampton students and customers on a wide array of subjects including student fees and funding, accommodation, graduation, careers events, wellbeing and academic progression.

The role requires the successful candidate to have the flexibility to work across a 24/7 shift pattern, initially on a rotation between 08.00 – 20.00 including some weekend working across various campuses including Winchester. 

About you

The successful candidate will bring a knowledge of higher education, student support and issues effecting students from a wide range of backgrounds is desirable. 

We are looking for an individual with exceptional organisational skills, with an eye for detail, able to prioritise well and manage often multiple tasks and deadlines. A successful Student Hub Coordinator will possess excellent customer service and time management skills, as well as a competency in Office 365 and an aptitude for learning service specific software and internal systems. 

The role involves interaction with our students and the successful candidates must be good communicator, both written and verbal and confident working alongside a variety of colleagues and building relationships. 

About Us

The Student Hub is the first stop for any support our students may need in relation to their studies. Their questions matter and the Student Hub are here to provide advice, support, and guidance throughout their journey with us. We are available 24/7 to answer their questions and concerns about university life. No issue is too big and no question is too small.

We’re dedicated to providing our students with the access to the guidance they need to make the most out of their time at the University of Southampton. The team can support our students with anything from accommodation to wellbeing and everything in between.

Thank you for your interest in joining the Student Hub Team.

To learn more about working in the Student Hub, visit our webpages. If you’d like to have an informal chat about this role or ask any questions, please contact Lilly Cooper, Student Hub Team Leader, E.V.Cooper@soton.ac.uk.

Application Procedure 

 You should submit your completed online application form at https://jobs.soton.ac.uk. The application deadline will be midnight on the closing date stated above. If you need any assistance, please call Sam Stubbs (HR Recruitment Team) on +44 (0) 23 8059 4043 or email recruitment@soton.ac.uk  Please quote reference 2000822AJ on all correspondence.