DURHAM UNIVERSITY

Learning and Teaching Administrator

Location
Durham, United Kingdom
Salary
£21,630 - £23,144 per annum
Posted
03 Oct 2022
End of advertisement period
14 Oct 2022
Ref
22001456
Contract Type
Permanent
Hours
Full Time

Department of Engineering

Grade 4: - £21,630 - £23,144 per annum
Open-Ended/Permanent - Full Time
Contract Duration: Open-Ended/Permanent
Contracted Hours per Week: 35
Closing Date : 14-Oct-2022, 6:59:00 AM

Job Title: Learning and Teaching Administrator
Department: Engineering
Grade: Grade 4  
Salary range: £21,630 - £23,144
Working arrangements: 0900 - 1700 Monday to Friday (35h per week)  
Closing date:
Potential interview date:

The University

At Durham University we are proud of our people.  A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting – Durham is a university like no other. 

Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally.  Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer. 

We would be thrilled if you would consider joining our thriving University.

Further information about the University can be found here 

The Role and The Department

The department of Engineering is consistently one of the very best UK engineering departments with an outstanding reputation for excellence in teaching, research, and employability of our students.  The Department is ranked 4th in the Complete University Guide, 5th in the Guardian University Guide and 6th in the Times and Sunday Times Good University Guide 2022 in the UK for General Engineering.  Ranked in the top six in the UK for overall profile in REF 2021 (with 95% of publications rated as 4* and 3*), this dynamic Department is an excellent place to work.  The strategic vision for the Department includes a growth plan of over 50% over the next five years, with a significant enhancement of the research challenge portfolio and a drive to enrich our undergraduate, postgraduate taught and postgraduate research provision.  It is an exciting time to join this expanding Department and make your mark.

The Department holds an Athena SWAN Bronze Award, recognising our commitment to diversity in STEM academic and reflecting the supportive and positive environment within the Department.

The Department of Engineering seeks a Learning and Teaching Administrator. This exciting role will be responsible for the provision of a professional, efficient administrative service supporting a wide range of teaching, learning and assessment activities from the point of student enrolment through to graduation. You will be working in a small, dynamic team who support each other on a daily basis, and which is at the heart of the student experience.  You will be required to work with colleagues across the Department and Institution to ensure the service functions effectively in meeting priorities, working in accordance with University and Departmental policies and professionals.

We are looking for someone who is passionate about working in an educational environment, making a difference, and achieving results. You will be an adaptive individual with strong time management skills and an ability to develop and nurture relationships with others. You will also have a keen eye for detail, a commitment to the principles of continuous improvement and a drive to get things done. the Department

Working at Durham  

A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits: 

  • 27 Days annual leave per year in addition to 8 public holidays and 4 customary days per year – a total of 39 days per year. The University closes between Christmas and New Year.
  • No matter how you travel to work, we have you covered.  
  • We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies.
  • Lots of support for health and wellbeing including discounted membership for our state-of-the-art sport and gym facilities and access to a 24-7 Employee Assistance Programme.
  • On site nursery is available and children’s clubs in the summer holidays.
  • Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers).
  • There is a genuine commitment to developing our colleagues professionally and personally.  
  • There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University.  All staff have dedicated annual time to concentrate on their personal development opportunities. 
  • The opportunity to take part in staff volunteering activities to make a difference in the local community
  • Discounts are available via our benefits portal including money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions. 
  • We offer generous pension schemes. 

Durham University is committed to equality diversity, inclusion, and values

Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work.  
As a university equality, diversity, and inclusion (EDI) are a key part of the University’s Strategy and a central part of everything we do.  We also live by our values and our Staff Code of Conduct.  At Durham we actively work towards providing an environment where our staff and students can study, work, and live in a community which is supportive and inclusive. It’s important to us that all our colleagues are aligned to both our values and commitment to EDI.

We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities.  If you have taken time out of your career, and you feel it relevant, let us know about it in your application.  If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will adjust support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role. 

What you need to demonstrate when you apply

When you apply it is important that you let us know what skills/experience you have from a similar role and/or what skills/experience you have which would make you right for this role.  Further information about the role and responsibilities are outlined near the end of this job description. 

Your application should cover the following criteria:

Essential Criteria 

  1. Five GCSE’s at least Grade C or level four (or equivalent) including English Language and Mathematics (or equivalent experience or qualifications). 
  2. Post-16 qualification or equivalent experience.   
  3. Demonstrable digital skills and experience in using core digital tools, including internet, email, digital communication tools, Microsoft 365 applications.
  4. Excellent oral and written communication skills. 
  5. The ability to develop effective working relationships, both internally and externally.
  6. Relevant administrative experience in a busy office environment. *  
  7. Experience of working in a team.  
  8. Ability to be proactive and use own initiative to resolve straightforward issues.
  9. Ability to work under pressure and meet tight deadlines while maintaining accuracy, numeracy, and attention to detail.
  10. * A high level of discretion and the ability to maintain confidentiality.

Desirable Criteria

  1. Experience of working in Higher Education.
  2. Experience of working in a multicultural environment. 
  3. Demonstrable ability to provide advice and guidance to a range of customers and   colleagues. 
  4. Evidence of relevant personal development to maintain skills. 
  5. *(Where a criterion is marked with an asterisk, the University consider this to be a key requirement for this post and it may therefore receive additional weighting when applications are scored during shortlisting.)

How to apply

To progress to the assessment stage, candidates must evidence each of the essential criteria required for the role in the person specification above. Where there are desirable criteria, we would also urge you to provide any relevant evidence.  Please don’t forget to check if there are any weighted criteria (see above).

While some criteria will be considered at the shortlisting stage, other criteria may be considered later in the assessment process, such as during questions at interview. 

Submitting your application 

We prefer to receive applications online.  We will update you about your application at various points during the process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails 
 
What you are required to submit:

  1. A CV:
  2. A covering letter which details your experience, strengths and potential in the requirements set out above:
  3. A Person Specification grid. 
  4. Please complete the person specification grid at the end of this job description and save as a separate Microsoft Word document.
  5. Submit the completed person specification grid alongside your other application material.

Contact details

If you would like to have a chat or ask any questions about the role, Dr Charlotte Quarless (Learning and Teaching Manager; charlotte.m.quarless@durham.ac.uk) or Dr Ruth Vater (Department Manager; ruth.vater@durham.ac.uk) would be happy to speak to you.

Typical Role Requirements

  • Work with team members to ensure the smooth running of administrative processes to support people and business activities.
  • Compile, record, store and archive data and information, including student marks to ensure the accuracy and safety of information. 
  • Apply standard professional and recognised regulatory procedures to process, check and reconcile anomalies within data and information sets.
  • Use standard office-based digital systems, tools, and equipment to carry out data recording, communications, and networking, such as marks entry, collection and dissemination of student feedback
  • Provide service and support for networks, committees, and meetings, to draft and distribute documents and communications in standard professional formats.
  • A commitment to equality, diversity and inclusion and the University’s values.
  • Any other reasonable duties.

Role Delivery

  • Focus on checking the requirements of stakeholders (including academic staff, students, University and Departmental colleagues and external partners) to ensure the delivery of excellence with the frontline stakeholder experience. 
  • Respond to service users answering and recording standard queries and bookings for activities and/or events. 
  • Solve day-to-day routine problems and source background information within the role. 
  • Operate an enquiry service and process requests finding solutions or escalating queries where necessary. 
  • Apply professional and regulatory procedures and processes and use of systems. 
  • Monitor and track data, including assessment submissions and student progress, initiating follow up procedures, and drafting routine correspondence where necessary.
  • Process and update key business documentation, including standard operating procedures, handbooks, the virtual learning environment, and student concession requests.
  • Make venue, catering, travel and/or equipment arrangements for events, meetings and recruitment and teaching activities where required. 
  • A commitment to equality, diversity and inclusion and the University’s values.

Teamwork

  • Contribute to the planning of team activities, work and deadlines to ensure the smooth running and timeliness of service from the point of student enrolment to graduation.
  • Record data and information accurately, including student marks, and provide reports as required to team members and more experienced staff. 
  • Assist team members to organise, plan and prepare for events, meetings, and activities, such as induction and open days. 

Communication/Networking

  • Provide a responsive and proactive support service for stakeholders including academic staff, students, University and Departmental colleagues and external partners). 
  • Flexible in approach to accommodate the needs of team members and/or service users. 
  • Liaise with internal and external colleagues and organisations to pass on and receive information. 
  • Liaise and collaborate with staff in other areas of the organisation to ensure a seamless, smooth, and efficient service. 
  • Resolve queries and requests for information and advice and escalate more specialist and complex queries or issues to more experienced team members.
  • Liaise with members of academic staff, University staff, external examiners, professional organisations, and other external agencies where necessary.
  • Provide service and support for networks, committees, and meetings, to draft and distribute documents and communications in standard professional formats, and maintaining action plans, including preparation for the Board of Examiners and its Sub-Committees.
  • Liaise with internal and external suppliers and specialists with the organisation, planning and delivery of services, activities, and events. 

Useful links

If you would like further information, you may find the following will help:

Department of Engineering - Durham University

Further information about the University can be found here

 Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement https://www.durham.ac.uk/about-us/governance/information-governance/privacy-notices/privacy-notices/job-applicants/ which provides information on the collation, storing and use of data. 

When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas.

Person Specification Grid – skills, knowledge, qualifications, and experience required

Criteria

E

  • Five GCSE’s at least Grade C or level four (or equivalent) including English Language and Mathematics (or equivalent experience).
  • Post-16 qualification or equivalent experience.
  • Demonstrable digital skills and experience in using core digital tools, including internet, email, digital communication tools, Microsoft 365 applications.
  • Excellent oral and written communication skills.
  • The ability to develop effective working relationships, both internally and externally.
  • Relevant administrative experience in a busy office environment. *
  • Evidence of a positive attitude to work and customer service.
  • Experience of working in a team. 
  • Ability to be proactive and use own initiative to resolve straightforward issues.
  • Ability to work under pressure and meet tight deadlines while maintaining accuracy, numeracy and attention to detail. *
  • A high level of discretion and the ability to maintain confidentiality.

D

  • Experience of working in Higher Education.
  • Experience of working in a multicultural environment. 
  • Demonstrable ability to provide advice and guidance to a range of customers and colleagues. 
  • Evidence of personal development to maintain skills.

Evidence of meeting the criteria (candidate to complete this column)

DBS Requirement: Not Applicable.

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