DURHAM UNIVERSITY

Learning and Teaching Administrator

Location
Durham, United Kingdom
Salary
£21,630-£24,285 per annum
Posted
29 Sep 2022
End of advertisement period
13 Oct 2022
Ref
22001533
Contract Type
Permanent
Hours
Full Time

School of Education

Grade 4: - £21,630-£24,285 per annum
Open-Ended/Permanent - Full Time
Contracted Hours per Week: 35
Closing Date : 13-Oct-2022, 6:59:00 AM 

The University

At Durham University we are proud of our people.  A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting – Durham is a university like no other.

Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally.  Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer.

We would be thrilled if you would consider joining our thriving University.  Further information about the University can be found here

The Role and the Department

The School of Education has an exciting opportunity for an experienced administrator to join our Learning and Teaching team to support our students and staff.  Working under the direction of the Learning and Teaching Coordinator and Learning and Teaching Manager, the post holder will have a key role in providing a wide range of teaching, learning and assessment activities from the point of student enrolment through to graduation.

The successful candidate will use their experience and initiative to decide on appropriate courses of action and will work independently, taking appropriate day to day decisions to resolve queries.  They will work flexibly to ensure the team functions effectively and in meeting priorities, working in accordance with University and Departmental policies and procedures, whilst demonstrating a commitment to service excellence.  They will work collaboratively with colleagues across the School to support the wider needs of the School.

The successful candidate will be able to not only maintain but also to develop and implement processes and systems to support the work of the School.  Candidates must possess exceptional organisational abilities and outstanding communication and customer service skills.

About the School of Education

We are one of the very best UK Education departments, with an outstanding reputation for excellence in teaching, research and employability of our students. Our research was ranked second overall in the latest Research Excellence Framework while our Initial Teacher Education programmes were rated as Outstanding in our most recent Ofsted inspections.

Our highly valued Professional Support Staff have a vital role within our vibrant staff community and form a friendly team of individuals working across a diverse range of roles to support the School in its mission to deliver world leading education that plays an important role in enabling individuals, communities and societies to flourish.  The School also offers hybrid working with staff being required to work in the office on agreed days but able to work from home part of the week.

Working at Durham 

A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits:

  • 27 Days annual leave per year in addition to 8 public holidays and 4 customary days per year – a total of 39 days per year.  The University closes between Christmas and New Year.
  • No matter how you travel to work, we have you covered. 
  • We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies.
  • Lots of support for health and wellbeing including discounted membership for our state of the art sport and gym facilities and access to a 24-7 Employee Assistance Programme. 
  • On-site nursery is available and children’s clubs in the summer holidays.
  • Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers).
  • There is a genuine commitment to developing our colleagues professionally and personally. 
  • There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University. 
  • All staff have dedicated annual time to concentrate on their personal development opportunities.
  • The opportunity to take part in staff volunteering activities to make a difference in the local community
  • Discounts are available via our benefits portal including; money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions. 
  • We offer generous pension schemes.

Durham University is committed to equality diversity, inclusion and values

Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work.

As a University equality, diversity, and inclusion (EDI) are a key part of the University’s Strategy and a central part of everything we do.  We also live by our values and our Staff Code of Conduct.  At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. It’s important to us that all of our colleagues are aligned to both our values and commitment to EDI.

We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities.  If you have taken time out of your career, and you feel it relevant, let us know about it in your application.  If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role

What you need to demonstrate when you apply/Person Specification

When you apply it is important that you let us know what skills/experience you have from a similar role and/or what skills/experience you have which would make you right for this role.  Further information about the role and responsibilities is at the end of this job description.

Your application should cover the following criteria:

Essential Criteria 

  1. Excellent oral and written communication skills.  
  2. Exceptional organisational and time management skills and the ability to prioritise own work under pressure.
  3. Good digital skills including experience in using core digital tools including internet, email, digital communication tools, Microsoft 365 applications, digital booking system.
  4. Five GCSE’s at least Grade C or level four (or equivalent) including English Language and Mathematics (or equivalent experience or qualifications). 
  5. Experience of working with minimal instruction, using initiative and exercising good judgement in order to determine the correct course of action.
  6. Experience of maintaining and improving systems and procedures to ensure operational efficiency.
  7. Evidence of relevant personal development to maintain skills.   Relevant administrative experience in a busy office environment.  
  8. Demonstrable ability to provide advice and guidance to a range of customers and colleagues.  
  9. Ability to solve problems and resolve straightforward issues independently.    
  10. Good accuracy, numeracy and attention to detail in all aspects of work.
  11. A high level of discretion and the ability to maintain confidentiality

Desirable Criteria 

  1. Post-16 qualification or equivalent experience.   

How to apply

To progress to the assessment stage, candidates must evidence each of the essential criteria required for the role in the person specification above.  Where there are desirable criteria we would also urge you to provide any relevant evidence.  Please don’t forget to check if there is any weighted criteria (see above).

While some criteria will be considered at the shortlisting stage, other criteria may be considered later in the assessment process, such as questions at interview. 

Submitting your application

We prefer to receive applications online.  We will update you about your application at various points during the process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails

What you are required to submit:

  1. A CV
  2. A separate Word document (in grid or table form) explicitly detailing how you meet each of the essential criteria listed above.  

Contact details

If you would like to ask any questions about the role, please email ed.hr@durham.ac.uk and we will be happy to help.

Further information about the role

Role Delivery

  • Focus on checking student/academic requirements to ensure the delivery of excellence within the frontline student experience. 
  • Solve day-to-day routine problems and source background information within the role. 
  • Process requests finding solutions or escalating queries where necessary. 
  • Apply professional and regulatory procedures and processes and use of systems. 
  • Apply standard professional and recognised regulatory procedures to process, check and reconcile student data
  • Compile, record, store and archive student records to ensure the accuracy and safety of information. 
  • Use standard office-based digital systems, tools and equipment to support the student academic experience
  • Process and update key user guides, handbooks and procedures
  • Make venue, catering, travel and/or equipment arrangements for events, meetings and activities. 
  • A commitment to equality, diversity and inclusion and the University’s values.

Teamwork

  • Contribute to the planning of team activities, work and deadlines to ensure the smooth running and timeliness of service. 
  • Record data and information accurately and provide reports as required to team members and more experienced staff. 
  • Assist team members to organise, plan and prepare for events, meetings and activities. 
  • Work with team members to ensure the smooth running of administrative processes to support the student academic experience. 

Communication/Networking

  • Provide a responsive and proactive support service for students/academics.  
  • Flexible in approach to accommodate the needs of team members and/or service users. 
  • Liaise and collaborate with staff in other areas of the organisation to ensure a seamless, smooth and efficient service. 
  • Resolve queries and requests for information and advice and escalate more specialist and complex queries or issues to more experienced team members.
  • Liaise with representatives from other service areas, professional organisations and agencies where necessary. 
  • Provide service and support for committees and meetings, to draft and distribute documents and communications in standard professional formats. 
  • Liaise with internal and external suppliers and specialists within the organisation, planning and delivery of services, activities and events. 
  • Any other reasonable duties. 
  • Be prepared to work out of normal office hours, on occasion and with notice, to support School activities.

Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement https://www.dur.ac.uk/ig/dp/privacy/pnjobapplicants/ which provides information on the collation, storing and use of data.

Person specification - skills, knowledge, qualifications and experience required

Essential Criteria

  • Excellent oral and written communication skills.  
  • Exceptional organisational and time management skills and the ability to prioritise own work under pressure.
  • Good digital skills including experience in using core digital tools including internet, email, digital communication tools, Microsoft 365 applications, digital booking system.
  • Five GCSE’s at least Grade C or level four (or equivalent) including English Language and Mathematics (or equivalent experience or qualifications). 
  • Experience of working with minimal instruction, using initiative and exercising good judgement in order to determine the correct course of action.
  • Experience of maintaining and improving systems and procedures to ensure operational efficiency.
  • Evidence of relevant personal development to maintain skills.  
  • Relevant administrative experience in a busy office environment.  
  • Demonstrable ability to provide advice and guidance to a range of customers and colleagues.  
  • Ability to solve problems and resolve straightforward issues independently.    
  • Good accuracy, numeracy and attention to detail in all aspects of work.
  • A high level of discretion and the ability to maintain confidentiality

Desirable Criteria 

  • Post-16 qualification or equivalent experience.   

DBS Requirement: Not Applicable.

Similar jobs

Similar jobs