Student Hub Supervisor
Student Services Centre
Location: Highfield Campus
Salary: £26,396 to £31,412 Per annum
Full Time Permanent
Closing Date: Wednesday 19 October 2022
Interview Date: To be confirmed
Student and Education Services is a diverse group of services and one of the largest Professional Services departments in the University; at the heart of what we do is a passion for enhancing our students' experiences. In the Student Hub, our job is to take ownership of student queries, providing timely solutions and consistent advice, giving our students the opportunity to focus on their studies and make positive memories that will last a lifetime.
About the role
The Student Hub are seeking a passionate and motivated team supervisor who will work to support the 24/7 service offering. You will be part of a team of staff who support our students across a 24/7 timeframe with a shift pattern on 4 days on, 4 days off rota, working a 12-hour shift from 20.00-08.00. This post is offered on a full-time, permanent basis. There is also a further 15% shift enhancement in addition to this. You will be responsible for the provision of advice, information and guidance to University of Southampton students and customers on a wide array of subjects including student fees and funding, accommodation, graduation, careers, academic administration, and wellbeing. This is a fantastic opportunity for a dedicated individual who is interested in enhancing service delivery and line management skills.
The successful candidate will bring a knowledge of higher education, student support and issues effecting students from a wide range of backgrounds is desirable. We are looking for an individual with exceptional organisational skills, with an eye for detail, able to prioritise well and manage often multiple tasks and deadlines. A successful Student Hub Supervisor will possess excellent customer service and time management skills, as well as a competency in Microsoft Office and an aptitude for learning service specific software and internal systems. The successful candidate will need to have excellent written and verbal communication skills and be confident working alongside a variety of colleagues and building relationships. The role involves interaction with our students and the successful candidates must be a good communicator, both written and verbal and confident working alongside a variety of colleagues and building relationships.
The Student Hub is the first stop for any support our students may need in relation to their studies. Their questions matter and the Student Hub are here to provide advice, support, and guidance throughout their journey with us. We are available 24/7 to answer their questions and concerns about university life. No issue is too big, and no question is too small. We’re dedicated to providing our students with the access to the guidance they need to make the most out of their time at the University of Southampton. The team can support our students with anything from accommodation to wellbeing and everything in between. Thank you for your interest in joining the Student Hub Team. To learn more about working in the Student Hub, visit our webpages.
If you’d like to have an informal chat about this role or ask any questions, please contact Katie Downie, Student Hub Team Leader (Night), K.Downie@soton.ac.uk.
You should submit your completed online application form at https://jobs.soton.ac.uk. The application deadline will be midnight on the closing date stated above. If you need any assistance, please call Sian (Recruitment Team) on +44 (0) 23 8059 2750, or email firstname.lastname@example.org. Please quote reference 1921522EW-R on all correspondence.