Job description

The Faculty of Arts & Humanities is looking to appoint an Education and Quality Administrator, on a fixed term contract up until the end of April 2023. Based at Virginia Woolf Building the Education and Quality Administrator will work closely with the Quality Assurance Team and Pro Vice-Dean (Academic Portfolio), providing specialist advice and support to academic and professional services staff regarding the Faculty’s various quality assurance activities, with a special emphasis on offering detailed and proactive advice on programme creation, development, modification and approval.

This post will also be responsible for supporting the day-to-day administration of numerous quality-related processes within the Faculty, including the annual Competition & Market Authority process, the collaborative activity approval and review process, as well as supporting the assessment agenda. The Education and Quality Administrator will work with the Quality Assurance Team and key role-holders both within the Faculty and across the College to ensure processes are delivered both timely and effectively and in accordance with both Faculty and College priorities, requirements and policies. Successful candidates will have excellent communication skills, attention to detail and will have the ability to prioritise effectively and meet tight deadlines. They will have a proactive approach and a commitment to continuous improvement. Experience of SITS student records database would also be beneficial.

This post will be offered on a full-time, fixed term contract until end of April 2023. This post maybe considered as a secondment opportunity for internal candidates, to be agreed with your line manager.

This is a full-time post - 100% full time equivalent, with a start date in November 2022.

Key responsibilities

Programme Development & Modification

• To proactively offer specialist advice on programme and module development and approval processes and the databases supporting these. For example, the post-holder will be expected to develop knowledge on the university’s student records databases, amongst others.  
• To be responsible for the administration of module and programme developments, including handling, processing and inputting large amounts of data  
• To manage the online module and programme approval system across the Faculty, contributing to communications, training and support for departments. 
• To be the Administrator to the Faculty Academic Portfolio Sub Committee (APSC) and work proactively with the Chair to shape agendas, advise on university’s regulations and ensure actions are reported to Faculty Education Committee and relevant College committees. 
• To build strong working relationships with colleagues in other Faculties, particularly those working in equivalent roles, and in university Central Services (Registry Services, Student Business Systems, Quality, Standards and Enhancement). 

Monitoring & Review Activities

• To manage the department annual reporting process; communicating requirements to departments, collating and scrutinising reports and providing input and comments when they are considered at Faculty Academic Portfolio Sub Committee. 
• To manage the periodic programme reviews, with the support of the Education Coordinator, and departmental Quinquennial reviews. This will include providing advice to departments undergoing review, liaising with external reviewers, organising logistical arrangements and producing reports to be considered by senior colleagues both at Faculty and university-level. 
• To manage the Faculty’s collaborative provision activity (including new partnerships and renewals), in close liaison with departments and Quality & Academic Support, ensuring that university regulations are followed 
• Monitoring of student-facing programme information, including programme specifications and offer-holder information sheets, liaising with departments, Marketing and Quality & Academic Support, to ensure information is accurate and available.  
•  Maintaining quality assurance information on the Faculty webpages, including managing files on shared drives.  

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.  

Skills, knowledge, and experience 

Essential criteria  

1.       Excellent written and oral communication skills with the ability to draft documents and correspondence for a broad range of audiences 

2.       Ability to deal with a wide variety of people in a professional and assured manner 

3.       Excellent attention to detail, with an ability to maintain high levels of accuracy when dealing with large volumes of documentation 

4.       Excellent data analysis skills, with the ability to assimilate large and complex sets of information quickly and accurately 

5.       Excellent IT skills (including Word, Excel, PowerPoint) 

6.       Experience of interpreting complex regulations and processes and explaining these to a varied audience in a straightforward and engaging manner 

7.       Experience of anticipating problems and applying proactive and innovative approaches to resolve issues 

8.       Experience of formal committee servicing, including drafting agendas and minutes 

9.       Knowledge of quality assurance within the Higher Education context 

10.   Ability to multi-task, balancing competing priorities under pressure of deadlines and workload 

11.   Proactive with the ability to work both independently and as part of a team 

Desirable criteria

1.       Educated to degree level or equivalent experience 

2.       Experience of managing and refining processes, preferably within an academic environment 

3.       Experience of managing projects 

4.       Experience in the use of databases, student records systems (e.g. SITS) and website content management systems 

Interviews are planned for end of October 2022