Senior IT Support and Panel

Dublin, Leinster (IE)
€39,045 - €49,529 per annum
23 Sep 2022
End of advertisement period
07 Oct 2022
Contract Type
Full Time

Applications are invited for a temporary post of a Senior IT Support and Panel (Permanent, Temporary, & Part-Time posts) within UCD IT Services.

UCD IT Services provides all central IT applications and infrastructure for staff and students throughout the University. Applications are invited for the contract position of Senior IT Support within UCD IT Services. UCD IT Services is open to the possibility of hiring candidates seeking a flexible or part-time working arrangement. The Senior IT Support person will work in the Servers & Storage team within the Infrastructure Group and will be responsible for designing, sourcing, and managing the implementation of high-performance solutions, as well as the daily operational facets of the UCD IT servers and services.

The Infrastructure Group (IG) provides support for the IT infrastructure, enabling staff and students throughout the University to work and study effectively. The Infrastructure Group provides maintenance & support on all critical IT infrastructure, including the underlying hardware and software that provides the platform to run all key IT services for the University.

Some of the Server and Storage team responsibilities would include the following:

  • Supporting the design and implementation of new services and applications
  • Providing the physical capability for the creation of high availability, highly resilient design applications and services
  • Data Centre Hosting and monitoring, Physical/Virtual/Cloud computing, file shares, authentication services, and identity management
  • Development & implementation of the IT strategic roadmap that improves the management and long-term capacity planning goals for the University.

The position requires a high level of analytical and technical skills, customer service skills, and is suitable for someone with a keen interest in building strong, collaborative relationships within IT Services and the wider University. The role also includes evaluating new technologies/software and developing/implementing new services and emerging technology within the University as required.

The candidate can expect to be involved in a varied working environment, from building servers and systems, to monitoring security systems and policies. As well as working on day to day operational tasks. The candidate will also be involved in working on new technology and hardware solutions for various projects as well as a broad range of security projects. This will involve liaising with internal IT Services staff as well as the wider university community, as well as leading Technology partners and subject matter experts, affording the candidate a great opportunity to learn and develop their skill set.

The role offers the opportunity for personal development, with continuous technical, project management and HR training available, as well as opportunities to attend technology relevant conferences to enhance your knowledge. The role is ideal for someone who wants to work as part of a team with various operational and project based activities whilst continuously learning and making a contribution to university life. In addition to the current vacancy, a panel will be put in place. Should a suitable vacancy at this grade either full-time or part-time, contract or permanent, arise in the future, UCD IT Services may contact candidates on this panel to ascertain their on-going interest and availability.

95 Programmer Ii\2010 Salary scale: €39,045 - €49,529 per annum.

Appointment will be made on scale and in accordance with the Department of Finance guidelines

Closing date: 17:00hrs (local Irish time) on 7th October 2022.

Applications must be submitted by the closing date and time specified. Any applications which are still in progress at the closing time of 17:00hrs (Local Irish Time) on the specified closing date will be cancelled automatically by the system. UCD are unable to accept late applications. UCD do not require assistance from Recruitment Agencies. Any CV's submitted by Recruitment Agencies will be returned.

Prior to application, further information (including application procedure) should be obtained from the Work at UCD website:

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