DURHAM UNIVERSITY

Undergraduate Admissions Coordinator

Location
Durham, United Kingdom
Salary
£24,285 - £27,131 per annum
Posted
21 Sep 2022
End of advertisement period
04 Oct 2022
Ref
22001537
Contract Type
Fixed Term, Maternity Cover
Hours
Full Time

Academic Office

Grade 5: - £24,285 - £27,131 per annum
Fixed Term - Full Time
Contract Duration: 1/10/22 til 30/09/23
Contracted Hours per Week: 35
Closing Date : 04-Oct-2022, 6:59:00 AM 

Job Title: Undergraduate Admissions Coordinator
Department: Recruitment & Admissions
Grade: Grade 5 
Salary range: £24,285 - £27,131 per annum
Working arrangements: Generally Monday – Friday 9am – 5pm, with some evening and weekend work. Recruitment & Admissions staff are currently hybrid working, and from 3 October staff will normally work on-site for a minimum of two days per week (40% of contracted hours), Monday - Friday.
Closing date:  3rd October 2022   

The University

At Durham University we are proud of our people.  A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting – Durham is a university like no other. 
Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally.  Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer. 
We would be thrilled if you would consider joining our thriving University.  

Further information about the University can be found here

The Role and the Department

The Admissions Coordinator supports a professional, knowledgeable, effective and efficient admissions service delivering the University’s strategic aims and targets and ensuring that University and external regulations and policies are adhered to.  The post involves processing applications with a focus on certain departments and/or applicants, applying judgement to independently make criteria-based decisions. The post will take a lead within the admissions team on an area of work, identifying opportunities to make improvements where possible and then promoting these ideas to others. It also involves providing information, advice and guidance and developing positive working relationships with other staff within Recruitment and Admissions, across the wider University, and beyond. A commitment to maximising personal and team effectiveness and the principles of equality and diversity is essential.

Occasional weekend/evening working will be required. This is to attend external events and assist with tasks such as open days and undergraduate confirmation. Due to the operational needs of the Office, annual leave is not permitted between the receipt of A level results and the 31st August each year, and the number of staff permitted to be on annual leave during September and other peak periods is restricted.

Recruitment and Admissions Services

Based in the Global Division, Recruitment and Admissions Services brings together a number of teams providing services in events, enquiry management, CRM, data analysis and forecasting, projects and compliance and admissions. It provides an essential service to the University in ensuring its financial sustainability and in delivering student number growth and increasing diversity in line with strategic aims and targets. We are the public face of the University in UK schools and colleges, through our contact with prospects, enquirers and applicants across the world and through our events programme. The team includes a range of professionals from a number of specialisms including administrators, decision makers, data analysts and forecasters, IT specialists, designers and marketers, events managers and recruiters. 

Working at Durham 

A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits:

  • 27 Days annual leave per year in addition to 8 public holidays and 4 customary days per year – a total of 39 days per year.  The University closes between Christmas and New Year.
  • No matter how you travel to work, we have you covered.  We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies.
  • Lots of support for health and wellbeing including discounted membership for our state of the art sport and gym facilities and access to a 24-7 Employee Assistance Programme.
  • On site nursery is available and children’s clubs in the summer holidays.
  • Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers).
  • There is a genuine commitment to developing our colleagues professionally and personally.  There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University.  All staff have dedicated annual time to concentrate on their personal development opportunities. 
  • The opportunity to take part in staff volunteering activities to make a difference in the local community
  • Discounts are available via our benefits portal including; money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions. 
  • We offer generous pension schemes. 

Durham University is committed to equality diversity, inclusion and values

Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work.  As a University equality, diversity, and inclusion (EDI) are a key part of the University’s Strategy and a central part of everything we do.  We also live by our values and our Staff Code of Conduct.  At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. It’s important to us that all of our colleagues are aligned to both our values and commitment to EDI.

We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities.  If you have taken time out of your career, and you feel it relevant, let us know about it in your application.  If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role.

What you need to demonstrate when you apply/Person Specification

When you apply it is important that you let us know what skills/experience you have from a similar role and/or what skills/experience you have which would make you right for this role.  Further information about the role and responsibilities is at the end of this job description.  Where a criteria has an asterix* next to it, it may be given additional weighting when your application is considered.  

Your application should cover the following criteria:

Essential Criteria   

  1. Excellent oral and written communication skills and the ability to develop effective working relationships, both internally and externally.
  2. Strong digital competence with demonstrable skills in using core digital tools including internet, email, digital communication tools, and Microsoft 365 applications.
  3. Five GCSE’s at least Grade C or level four (or equivalent) including English Language and Mathematics (or equivalent experience).
  4. Evidence of personal development to maintain skills.
  5. Post-16 qualification or equivalent experience.
  6. Relevant administrative experience in a busy, data driven, office environment.
  7. Demonstrable ability to proactively work with team members to ensure the delivery of high quality services.
  8. Demonstrable ability to provide advice and guidance to a range of customers and colleagues.
  9. Experience of working on the front line with service delivery, and the ability to work under pressure and meet tight deadlines without compromising on quality.
  10. Ability to solve problems as part of a team and resolve issues, plan solutions and make pragmatic decisions.
  11. Ability to effectively network and exchange advice and information for development purposes.
  12. Experience of working with complex administrative processes and requiring a high level of accuracy and attention to detail.
  13. Ability to make criteria-based decisions and to think critically with sound judgement.

Desirable Criteria

  1. A good understanding of the student experience provided at Durham University
  2. Knowledge and experience of Higher Education admissions processes, including making decisions on applications.

How to apply

To progress to the assessment stage, candidates must evidence each of the essential criteria required for the role in the person specification above.  Where there are desirable criteria we would also urge you to provide any relevant evidence.  Please don’t forget to check if there is any weighted criteria (see above).

While some criteria will be considered at the shortlisting stage, other criteria may be considered later in the assessment process, such as questions at interview. 

Submitting your application

We prefer to receive applications online.  We will update you about your application at various points during the process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails 

What you are required to submit:

  • A CV 
  • A supporting statement which shows examples of how you meet all of the criteria within the Person Specification  

Contact details 

If you would like to have a chat or ask any questions about the role, Charlotte Hogg would be happy to speak to you: charlotte.hogg@durham.ac.uk

Typical Role Requirements

Service Delivery

  • Resolve queries and requests for information and advice and escalate more specialist and complex queries or issues to more experienced team members.
  • Respond to stakeholder needs to deliver and shape an excellent stakeholder experience. 
  • Deliver support services to ensure the effective and efficient running of admissions business processes and systems. 
    • Independently apply judgement to make accurate decisions on applications in accordance with agreed criteria, ensuring applications are processed in line with University and external regulations.
    • Provide expert information, advice and guidance to external customers and their advisors in writing and verbally.  This includes participation in recruitment events, such as open days.
  • Monitor and evaluate service delivery to ensure compliance with regulatory and professional procedures and standards. 
  • Monitor data accuracy checks to identify anomalies and ensure the integrity of data and information.
  • Update data and information on systems and media for recording, storing, communicating and informing service users and team members.
  • Analyse data and statistics and provide reports for higher level decision makers. 
  • Accurately record information and data and disseminate within internal networks including committees.
  • A commitment to equality, diversity and inclusion and the University’s values.

Planning and Organising

  • Plan and organise own workload and activities for others with or without involvement with project work streams.
  • Organise and schedule resources, activities and events.
  • Analyse work activities to ensure the effective and efficient use of capital and consumable equipment and resources. 

Teamwork

  • Act as more knowledgeable team member without responsibility for team members.
  • Collaborate with team members on the development and implementation of admissions service alterations.
  • Provide advice, guidance, information and training to team members on admissions decision making, data handling and recording to disemminate and share practice. 

Communication/Networking

  • Collaborate with colleagues across professional and administrative areas to ensure seamless admissions service provision.
  • Contribute to collaborative decision making within the team with service provision to deliver an excellent stakeholder experience in accordance with policy and procedures. 
  • Work collaboratively across the organisation and/or externally with colleagues and stakeholders to deliver a service.
  • Provide guidance and advice to resolve problems and queries for a broad range of service users. 
  • Liaise with contacts and participate in networks and communities internally and possibly externally, contributing to effective collaborative working.
  • Advise others and make recommendations into work processes and procedures for consideration by senior management to improve services.
  • Work with internal and external partners (in particular admissions leads in academic departments) to deliver cross-functional services and activities.

Knowledge and Experience

  • Contribute to the development and implementation of policy and procedures within own area of working. 
  • Any other reasonable duties.

Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement https://www.durham.ac.uk/about-us/governance/information-governance/privacy-notices/privacy-notices/job-applicants/ which provides information on the collation, storing and use of data. 

MATERNITY COVER 

Appointment to this post is fixed term to cover the substantive post holder’s maternity leave and is not anticipated to be extended.

When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas

DBS Requirement: Not Applicable.

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