Customer Experience

Location:  Highfield Campus
Salary:   £19,863 to £20,134 Per annum
Full Time Permanent
Closing Date:  Tuesday 06 September 2022
Interview Date:   To be confirmed
Reference:  1940322JF

This is an exceptional time to be joining the University of Southampton and its Logistics and Distribution team within the University’s IT department, iSolutions. The Logistics and Distribution team are working on an array of University wide projects whilst also delivering front line customer IT support.

About the Role

This is a key role within the Logistics and Distribution team, delivering IT equipment orders across all the University sites, ensuring customers have the equipment they need to be effective within a timely manner with high quality standards of customer care.

What you’ll do 

• Provide professional, effective, timely and customer focused delivery services to the University Community, delivering between various sites and external partners.
• Plan own daily delivery schedules and determine appropriate delivery routes based on customer requirements, business priorities and timeliness.
• Maintain accurate and timely records of delivery within ServiceNow and ensure that all delivery documentation is kept up to date as required.
• Operate and maintain iSolutions vehicles to required standards.

What you’ll bring 

• Independent problem solver with good communication skills.
• Flexible to service demands.
• Driving experience within a service delivery environment. 

The University of Southampton is a research-driven institution, home to some of the world’s leading minds, expanding our knowledge and passing it on to future generations. iSolutions is the University’s IT support service whose 230+ staff support the delivery of the University’s research and education activities as well as the usual business operations. We would love you to join us and help change the world for the better.

The University of Southampton promotes a healthy work life balance with generous holiday allowance 20+ days), defined benefit pension, flexi-time and flexible working, generous parental leave and childcare provision. For more information on our benefits, please visit our human resources pages.

Application Procedure:

You should submit your completed online application form at https://jobs.soton.ac.uk. The application deadline will be midnight on the closing date stated above. If you need any assistance, please call Jane Sturgeon (HR Recruitment Team) on +44 (0) 23 8059 4043 or email recruitment@soton.ac.uk  Please quote reference 1940322JF on all correspondence