Customer Experience

Location:  Highfield Campus
Salary:   £26,396 to £31,412 Per annum
Full Time Fixed Term for 12 months
Closing Date:  Monday 29 August 2022
Interview Date:   To be confirmed
Reference:  1939222JF

We are hunting for a tenacious IT Support Technician to help for a new team dedicated to providing face-to-face technology support and advice to the University’s community of over 25,000 staff and students at our new building in the heart of Southampton.

About the Role

You will be delivering face-to-face and remote support to our students, staff and world-renowned academics as well as troubleshooting the audio-visual equipment in the local teaching spaces to ensure everyone can get the best out of the available technology. 

This role is an excellent opportunity for an enthusiastic IT technician who wants to learn new skills and progress within the field. This is a meaningful role where you will be supporting the world-changing research and teaching the University undertakes.

Location: Southampton City Centre (With requirement to travel to/work at other campuses when necessary)

What you’ll do 

• Provide outstanding face-to-face and remote technology support to our customers, including assisting them in enabling their own devices to access the plethora of services and resources the University has to offer.
• Support AV systems and hot desks in teaching spaces, meeting rooms and shared work areas.
• Take ownership of support incidents and use your troubleshooting skills to see them through to resolution.
• Provide advice and guidance that enables our customers to harness the full power of the available technology.

What you’ll bring 

• Your experience of supporting customers using a wide variety of technologies.
• Your clear and reasoned approach to problem solving. 
• Your background of working in a high-pressure environment.
• Your exemplary interpersonal and communication skills. 
• Your fabulous customer service skills. 
• Your relevant qualifications and experience

The University of Southampton is a research-driven institution, home to some of the world’s leading minds, expanding our knowledge and passing it on to future generations. iSolutions is the University’s IT support service whose 230+ staff support the delivery of the University’s research and education activities as well as the usual business operations. We would love you to join us and help change the world for the better.

The University of Southampton promotes a healthy work life balance with generous holiday allowance (20+ days), defined benefit pension, flexi-time and flexible working, generous parental leave and childcare provision. For more information on our benefits, please visit our human resources pages.

Application Procedure

You should submit your completed online application form at https://jobs.soton.ac.uk. The application deadline will be midnight on the closing date stated above. If you need any assistance, please contact Michelle (HR Recruitment Team) on +44 (0) 23 8059 2750 or email recruitment@soton.ac.uk  Please quote reference 1939222JF on all correspondence.