Senior Officer, Faculty Specialist Support Team

Location
Melbourne, Australia
Salary
HEW 6 $82,494 - $89,087 + 17% Superannuation
Posted
14 Aug 2022
End of advertisement period
29 Aug 2022
Ref
528002
Contract Type
Permanent
Hours
Part Time
  • Flexible location
  • Part-time (22.05 hours per week) and continuing
  • HEW 6 $82,494 - $89,087 + 17% Superannuation

Founded in 1974, Deakin is a public university in Victoria with 61,000 students across five campuses: Melbourne Burwood, Geelong Waurn Ponds, Geelong Waterfront, Warrnambool, and the online Cloud Campus. We are a progressive and open-minded university, with the highest student satisfaction in Victoria and consistently ranked in the top 1% of the world’s universities.

The Faculty Specialist Support team will act as an escalation point for specialist and complex course advice and will ensure that course knowledge is shared across Student Services to provide a seamless service to students. You will liaise and collaborate with academic and professional staff in Faculties and the Academic Services teams to maintain course knowledge. The team will also focus on student retention and experience and support University events such as Open Day, Orientation Week and enrolment sessions. The team will also work closely with Marketing to support student recruitment activities when required.

Your key responsibilities will include:

  • Investigating and probing for the facts, identifying relevant enrolment options, and selecting the most appropriate from the range of requirements or alternatives 
  • Seeking feedback from stakeholders regarding their satisfaction and perspective with enrolment support received, respond to feedback with openness and transparency 
  • Building new and productive relationships with a diverse range of stakeholders and key influential individuals across the University
  • Developing and implementing practical, accessible solutions based on stakeholder needs
  • Striving for excellence and consulting regularly with stakeholders to clarify who requires the information, the purpose for which it is required, criteria for success and use judgement for where and when advice and recommendation is required
  • Communicating with confidence using examples and the most appropriate influencing technique for a given situation to increase understanding and support

To be successful, you’ll have:

  • A Degree with subsequent relevant experience; or
  • Extensive experience and specialist knowledge or broad knowledge in technical or administrative fields; or
  • An equivalent combination of relevant experience and/or education/training
  • Knowledge of enrolment practices and processes in an education environment

Applications for this position close on August 29, 2022.

Successful applicants will need to comply with vaccination mandates imposed by the relevant state/territory government. Applicants who attend third-party sites to undertake University activities will also be required to comply with any other directions or requirements in place at the third-party location.

Please submit your updated resume and a short cover letter outlining your skills and experience for this role.

For a confidential discussion regarding this position, please contact Kerry Becchetti, Coordinator, Faculty Specialist Support at Kerry.becchetti@deakin.edu.au

Are You Ready?

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.

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