Associate Director, Finance Transformation and Customer Service

Keele, Newcastle-under-Lyme (GB)
Competitive salary plus excellent benefits
12 Aug 2022
End of advertisement period
16 Sep 2022
Contract Type
Full Time

Associate Director, Finance Transformation and Customer Service

Grade 10 – competitive salary plus excellent benefits

Keele University is a world class campus-based university committed to providing the highest quality learning and living environment in which our students and staff can flourish. The University is renowned for its exciting approach to higher education, innovative research, beautiful campus, commitment to sustainability, strong community spirit and excellent student experience. 

With a turnover in excess of £170 million, over 10,000 students and a total staff of approximately 2,000, the University provides high quality teaching across a wide range of academic and vocational subjects. Keele has ambitious plans for its future growth and development, building upon its reputation as a research-led campus University with a broad academic base.

We are now seeking to appoint an experienced finance leader to the new role of Associate Director, Finance Transformation and Customer Service. 

The successful candidate will work in partnership with the Chief Financial Officer to transform systems, processes and ways of working across the Finance Directorate, focused on delivering outstanding customer service. The post holder will be responsible, in partnership with senior Finance colleagues, for the strategic and operational oversight and continuous improvement of the full range of financial services across the University.

You will be a CCAB-qualified finance leader with experience of managing finance teams and delivering large scale finance change programmes, ideally within higher education or a similarly complex environment. You will also have experience of delivering process efficiencies whilst maintaining a sharp focus on customer service excellence. You will be an outstanding communicator, able to persuade and influence at all levels, and will be resilient, adaptable, agile, with excellent problem solving and decision-making skills. Above all, you must be action oriented – this role is about delivering and embedding real change across Finance systems, processes, culture and service.

You can download the candidate pack at quoting reference AQ1539.

For a confidential conversation, please contact our advising consultants at Anderson Quigley: Elliott Rae or Samantha Bryan-Ross on +44 (0)20 3457 0948. Email or

The closing date for applications is noon on 16th September 2022.

Keele University values diversity, and is committed to ensuring equality of opportunity, and to proper and fair representation across its senior decision-making groups. In support of these commitments, the University particularly welcomes expressions of interest and applications from women and from individuals of Black, Asian and ethnic minority backgrounds, for this post.


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