Education Support Programme Officer
This Programme Officer role will be working to support the delivery of the King’s Online MSc in Public Health.. This role works closely with the Academic Team and Student Support Team to support students on the programme, as the first point of contact for queries, whether via phone or electronic media. The role is responsible for ensuring that student lifecycle activities run smoothly, ensuring that our students, staff and our partners experience our services in a seamless and effective manner. With support to develop a working knowledge of regulations and processes, the Programme Officer is a valued and trusted member of the team with a keen eye for accuracy and detail.
In accordance with the new hybrid working policy, the role holder will be expected to spend a minimum of 40% FTE on campus.
This post will be offered on an indefinite contract.
This is a full-time post - 100% full time equivalent
• Support student lifecycle processes from enrolment through to graduation utilizing systems and databases – e.g. student records systems and virtual learning environments – accordingly, and in accordance with academic regulations and policy ensuring compliance with data protection requirements.
• Support quality assurances for the programme around student support, programme delivery and evaluation in line with College regulations and deadlines.
• Take responsibility for resolving enquiries from students, academics, partners and stakeholders, including face-to-face and via email, responding within agreed timeframes and escalating complex enquiries as appropriate
• Service relevant programme committees and meetings; participating in the development and enhancement of processes and systems to support students and staff.
• Work flexibly as part of a team, supporting others in times of high-volume activity, providing cover and supporting the training and development of new staff members
• Take responsibility for own performance and development, through agreeing clear performance objectives, maintaining up-to-date knowledge and reflecting on own performance
The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.
Skills, knowledge, and experience
1. Excellent written and oral communication skills including the ability to draft documents and correspondence
2. Excellent organisation and time management skills; methodical, detail oriented and flexible in approach to work, maintaining a high level of accuracy
3. Strong numeracy skills and ability to analyse complex numerical data
4. Excellent working knowledge of Microsoft Office packages and the ability to work on new systems
5. Proactive with the ability to work independently as well as delivering within a team being able to adapt to change and drive own professional development.
6. Curious, customer service oriented, with a commitment to personal accountability and continuous improvement with ability to work with a broad range of stakeholders in a professional and assured manner
7. Committed to equality, diversity and inclusion, actively addressing areas of potential bias.
1. Degree level or equivalent qualification or experience
2. Experience in the use of databases, student records systems (such as SITS) and website content management systems
3. Prior experience of working in a customer facing environment
4. Experience of using virtual learning environments
Candidates are strongly encouraged to specifically address the essential criteria outlined in the Person Specification in their covering letter.
The selection process will include a panel interview and an assessment.
Due to current circumstances, interviews will take place virtually.
The School of Life Course & Population Sciences is one of five Schools that make up the Faculty of Life Sciences & Medicine at King’s College London. The School unites over 400 experts in women and children’s health, nutritional sciences, population health and the molecular genetics of human disease. Our research links the causes of common health problems to life’s landmark stages, treating life, disease and healthcare as a continuum. We are interdisciplinary by nature and this innovative approach works: 91 per cent of our research submitted to the Subjects Allied to Medicine (Pharmacy, Nutritional Sciences and Women's Health cluster) for REF 2014 was rated as world-leading or internationally excellent. We use this expertise to teach the next generation of health professionals and research scientists. Based across King’s Denmark Hill, Guy’s, St Thomas’ and Waterloo campuses, our academic programme of teaching, research and clinical practice is embedded across five Departments.
More information: https://www.kcl.ac.uk/slcps