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Operations Coordinator

Employer
UNIVERSITY OF WARWICK
Location
London (Central), London (Greater) (GB)
Salary
£28,715 - £32,131 per annum (inclusive of £5,000 London allowance)
Closing date
18 Aug 2022

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Operations Coordinator (77926-0722) 

Vacancy Type/Job category: Management & Professional
Department: Warwick Business School
Sub Department: WBS, London
Salary: £28,715 - £32,131 per annum (inclusive of £5,000 London allowance)
Location: The Shard, London
Vacancy Overview: Permanent position, 36.5 hours per week. 5 days over 7, which may include evenings and weekends

The post will be based at The Shard, which is at the heart of the London Bridge Quarter neighbourhood, one of London’s most vibrant districts. However, the successful candidate will be required to regularly travel to the University in the Midlands. The successful candidate will also be required to work evenings and shifts, including weekends, to meet customer needs.

In this busy and varied role you will be responsible for providing consistent and high quality administrative support for courses and processes within our Masters portfolio. This will involve acting as the first point of contact for a range of enquirers and maintaining accurate records throughout the student life cycle (i.e. from pre- arrival to graduation). You may also assist with the organisation of internal and student events, such as recruitment and graduation events. As part of a large team of skilled administrators, this is your opportunity to really get involved with the daily running of our masters portfolio.

You will have experience of delivering excellent customer service through effective team working and be able to demonstrate the ability to work effectively in a matrix organisational context. Evidence of well-developed administration skills preferably in an HE environment and a high level of IT literacy will be required, as will the ability to work with a high degree of accuracy and with attention to detail. You will be at ease working in a changing environment, being able to demonstrate flexibility to be involved in a number of operational support activities at a time of changing landscape in HE provision . Experience of providing administrative support to support the delivery of courses would be advantageous.

To assist in the effective administration of programmes and processes for masters programmes and to provide a high quality service to all relevant stakeholders.

DUTIES & RESPONSIBILITIES:

  • Provide effective and comprehensive customer focused administrative support for Masters programmes.
  • Act as the first point of contact for enquiries from students and provide administrative support to ensure that accurate and timely information is communicated to students and academic staff.
  • Provide support and guidance for current students throughout the student lifecycle and through a variety of media (e.g. face to face, email, online, telephone), ensuring that enquiries are responded to in a helpful, appropriate and timely way and escalating queries where appropriate.
  • Work closely with academics and other teams to support the timely and efficient delivery of the teaching modules.
  • Assist in the maintenance of accurate records throughout the student life cycle (i.e. from pre- arrival to graduation) through data held on student record systems, ensuring the timely provision of information to internal and external stakeholders as required (e.g. current students, faculty, other University departments).
  • Assist in the organisation of a range of teaching events in the UK and overseas (including both face-to-face and online events). This may include booking the venue; publishing the information externally in advance; handling event booking/queries; provision of evaluation forms; confirming accommodation, refreshment, security access and
  • Provide administrative support for the assessment process, including providing assessments to students, processing submissions, liaison with markers, timely release of confirmed marks and feedback.
  • Ensure that programme quality assurance processes are completed in a timely way, monitoring student attendance, collating and disseminating feedback and resolving or escalating any issues that arise, as appropriate.
  • Coordinate and prepare purchase requisitions for payment authorisation, check and reconcile invoices and, where required, prepare paperwork for fee payments.
  • Participate in internal and public events (e.g. recruitment events, teaching events, graduation, WBS Forum).

Closing Date: 18 August 2022

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