Job Purpose:

The Admission Applications Technology Senior Specialist provides functional leadership for solution designs and implementation that improve the ongoing stakeholder experience and efficiency of operations. The Specialist provides expert guidance on admissions data analysis, reporting and systems process development.

Key Roles & Responsibilities:

• Provide collaborative oversight in CRM and advise on how to leverage the admission system and other university-managed technologies (i.e. student information systems) to optimize the applicant experience.
• Contribute to the strategic vision for implementation and evolution of CRM within the recruitment and admissions processes.
• Work closely with the undergraduate/graduate admissions teams to integrate the prospective student experience into the recruitment funnel.
• Contribute to the continuous review of admission processes, including stakeholder feedback, to provide the best system functionality and integration.
• Actively engage with staff in the Registration Office to align and/or inform common practices between undergraduate/graduate admissions systems.
• Provide consultation on emerging issues and developments to stakeholders and senior leadership to ensure successful system integration.
• Research functional tools available and leverage technology capabilities to meet the needs of stakeholders engaged with application and admissions processes; proactively learn and promote functional tools that will aid in efficiency for employees and applicants.
• Provide advice regarding system enhancements and new functionality requirements.
• Create user guides, documentation and train staff engaged in admissions assessment.
• Engage in training and information sessions within the sector user networks, and actively build relationships with colleagues across institutions with similar functional application. 
• Liaise closely with both the Admissions Team and the central IT department within the university for all related and shared tasks including successful implementation and utilization of the CRM system .
• Provide functional support to all stakeholders who are involved in the recruitment and admissions process including the Graduate Studies Office, Departmental Admission Committees, Student Services, etc..
• Provide troubleshooting and debugging solutions to any technical issues in the CRM system
• Adhere to the University's information security and confidentiality policies and procedures, and report breaches or other security risks accordingly
• Coordinate with other departments to facilitate the accomplishment of tasks and responsibilities, as and when needed
• Perform any other tasks assigned by the Line Manager

Qualifications

• Bachelor’s degree  in Higher Education Administration, Management or related field

Required Experience

Expats:

A minimum 7-9 years of relevant experience.

UAE Nationals:

A minimum of 3-5 years of relevant experience

Should you require further assistance or if you face any issue with the online application, please feel to contact the Recruitment Team (recruitmentteam@ku.ac.ae).

Primary Location: KUK – Khalifa University
Job: Senior Specialist
Schedule: Regular
Shift: Standard
Job Type: Full-time