Programmes Officer

London (Central), London (Greater)
£30,396 - £33,619 per annum including London Weighting Allowance
04 Aug 2022
End of advertisement period
04 Sep 2022
Academic Discipline
Arts & Humanities
Contract Type
Fixed Term
Full Time

We are looking for a Programme Officer to join our Professional Services team, working within the Faculty of Arts and Humanities at one of the most prestigious universities in the UK. 

The role offers an exciting opportunity to anyone who is interested in providing high quality comprehensive support for undergraduate and postgraduate programmes. 

You will act as the first point of contact for students and academic staff, providing a professional, supportive, responsive and personable service. The role supports processes across the whole academic cycle, ensuring accurate and timely record management across multiple systems. This would be an ideal role for anyone with a passion for supporting the delivery of excellent education from the heart of London.   

This post will be offered on a fixed term contract  until November 2023 

This is a full-time post

Key responsibilities

  • Support student lifecycle processes from pre-enrolment activities, through induction and registration to graduation and beyond, utilising systems and databases- e.g. student records systems and virtual learning environments –  in accordance with best practice, ensuring consistency of data and identifying and resolving issues
  • Support all student assessment processes in line with university deadlines and regulations and faculty and external requirements
  • Take responsibility for supporting the mitigating circumstances process by processing student requests promptly, sensitively and equitably. 
  • Take responsibility for resolving students’ and academics’ enquiries, including face-to-face, phone / Microsoft Teams and via email, responding within agreed timeframes and escalating complex enquiries as appropriate.
  • Assist in ensuring that quality assurance requirements and, where required, accreditation requirements are met for relevant programmes. Support student, module and programme evaluation processes in line with current university best practice.
  • Servicing committees as directed by your line manager.
  • Actively participate in the development and improvement of programmes and processes to support students and academic staff through identifying and suggesting improvements based on user feedback.
  • Work flexibly as part of a team, supporting others in times of high-volume activity, providing cover and supporting the training and development of new staff members.
  • Take responsibility for own performance and development, through agreeing clear performance objectives, maintaining up-to-date knowledge and reflecting on own performance.
  • Take personal accountability for the data quality of student records, ensuring records are accurately maintained in accordance with the agreed retention schedules.
  • Ensure all work is carried out in a professional and timely manner, with appropriate confidentiality and sensitivity. Maintain an up to date knowledge of the data protection requirements and to support Freedom of information and subject access requests.
  • Carry out other reasonable responsibilities commensurate with the grading of the post as required.

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.

Skills, knowledge, and experience 

Essential criteria 

  1. Excellent written and oral communication skills including the ability to draft document and correspondence
  2. Excellent organisation and time management skills
  3. Strong numeracy skills and ability to analyse complex numerical data
  4. Excellent working knowledge of Microsoft Word, Excel, Teams, PowerPoint and Outlook
  5. Methodical, detail oriented and flexible in approach to work, maintaining a high level of accuracy
  6. Ability to work with a broad range of stakeholders in a professional and assured manner
  7. Proactive with the ability to work independently and manage own workload.
  8. Ability to build positive working relationships with team members, collaborating effectively to get things done. 
  9. Curious, customer service oriented, with a commitment to personal accountability and continuous improvement
  10. Comfortable with adapting to change, driving own professional development
  11. Commitment to equality and diversity in the workplace

  Desirable criteria 

  1. Experience in the use of databases, student records systems (such as SITS) and website content management systems
  2. Prior experience of working in a customer facing environment
  3. Experience of using virtual learning environments

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