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Programmes Officer (Assessments)

waterloo campus
Closing date
3 Aug 2023

Job Details

This is an exciting opportunity for a motivated professional with experience in Assessments and/or Professional Services roles, to join the   Florence Nightingale Faculty of Nursing, Midwifery and Palliative Care (NMPC)King’s College London.

The work of our Assessments Team is essential to support the learning and teaching of over 3,000 students at King’s each year. As one of our Programmes Officers (Assessments), you will help us to provide world-leading educational support for our students. This is particularly important to us, due to Faculty’s top position in the QS World University Rankings both in UK and globally.

Our Assessments Team works closely with professional services staff and senior academic staff within the Faculty, and other Students & Education services across King’s. We work to ensure a professional, supportive, responsive and personable service incorporating front-line support as the first point of contact for our students and academic staff.

The successful candidate will work proactively to support a broad range of stakeholders. With a highly motived approach, the successful candidate will have the ability to work independently as well as delivering within a team. Most importantly, they will have a passionate commitment to working to ensure the best possible experience for all our students here at King’s.

As a core member of the Faculty’s professional services team, the post holder will be part of a diverse, high performing, inclusive team, that delivers an outstanding level of service and support all Faculty academic administrative processes. We take pride in promoting a culture which places students at the centre of all our activities and student support and experience at the heart of all that we do.


Why choose us

  King’s College London is a leading University with nine Faculties. As part of   King’s Health Partners, we have an excellent environment for health care interaction and a strong focus on mentoring and career development. The 2021 Research Excellence Framework (REF2021) placed King’s applied and allied health research 1st for: overall proportion of research rated 4* (world-leading, the best mark possible), research papers rated 4*, impact rated 4*, environment rated 4*(joint), Grade Point Average and Power.  REF2021 rated as world-leading: 100% of our environment, 86% of our impact and 70% of our research overall. Over 95% of our research overall was rated as world-leading or internationally excellent.

For the last three years, King’s has been number 2 in the world and number 1 in Europe for Nursing (QS world rankings). King’s produces more highly cited research outputs (top 1% citations) on palliative care than any other centre internationally (SciVal).

It includes the Cicely Saunders Institute for Palliative Care, Policy and Rehabilitation, the premier Institute for Palliative Care, bringing together clinical, research and education teams.

Our award-winning NMPC education programmes span pre-registration nursing and midwifery, and multidisciplinary post-graduate taught and research programmes. King’s is the largest provider of health care education in Europe. Our applied clinical and health research transforms therapies, the healthcare experience and outcomes for patients and those important to them, wherever they are cared for.

Successful candidates will have the opportunity to work as part of KCL's hybrid working model where you can work between your home and the office throughout the week.

We are committed to continually improving the diversity of our workforce, and therefore we encourage applications from all groups. This includes from Black, Asian and Minority Ethnic groups, the LGBTQI+ community, those who are neurodiverse and those with a disability.

King’s considers the professional and personal development of our staff a priority and we offer an inspiring range of opportunities for training and promotion. Our Organisational Development team provide in-house and bespoke learning.

This post will be offered on an indefinite contract

This is a full-time  post

Key responsibilities

  • Support student lifecycle processes from, utilising systems and databases- e.g. student records systems and virtual learning environments – accordingly, and in accordance with best practice, ensuring consistency of data and identify and
  • Support all assessment processes in line with university deadlines and regulations and Faculty and external requirements including but not restricted to processing mitigating circumstances forms, assisting with Faculty Assessments Boards, processing marks and awards, assisting with Turnitin queries and all related tasks as directed by the line manager (training will be provided
  • Take responsibility for resolving students’ and academics’ enquiries, including face-to-face and via email, responding within agreed timeframes and escalating complex enquiries
  • Liaising with a vast range of stake holders including senior academic and professional services colleagues on range of boards and assessment
  • Work flexibly as part of a team, supporting others in times of high-volume activity, providing cover and supporting the training and development of new staff members. This includes staffing the Nightingale Student Hub front desk on a
  • Take responsibility for own performance and development, through agreeing clear performance objectives, maintaining up-to-date knowledge and reflecting on own
  • Ensuring records are accurately maintained in accordance with the agreed retention
  • Ensure all work is carried out in a professional and timely manner, with appropriate confidentiality and sensitivity


The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.


Skills, knowledge, and experience

Essential criteria

  1. Educated to  degree level
  2. Excellent written and oral communication skills
  3. Excellent organization and time management skills
  4. Strong numeracy skills and attention to detail
  5. Excellent working knowledge of Microsoft Office packages and the ability to work on new systems
  6. Methodical, detail oriented and flexible in a approach to work, maintaining a high level of accuracy
  7. Ability to work with a broad range of stakeholders in a professional and assured manner
  8. Proactive with the ability to work independently as well as delivering within a team in a flexible manner


Desirable criteria

  1. Experience of using virtual learning environments
  2. Experience in the use of databases, student records systems (such as SITS) and website content management systems



King's College London is one of the top 20 universities in the world and among the oldest in England. King's has more than 27,600 students (of whom nearly 10,500 are graduate students) from some 150 countries worldwide, and some 6,800 staff.

King's has an outstanding reputation for world-class teaching and cutting-edge research. In the 2014 Research Excellence Framework (REF) King’s was ranked 6th nationally in the ‘power’ ranking, which takes into account both the quality and quantity of research activity, and 7th for quality according to Times Higher Education rankings. Eighty-four per cent of research at King’s was deemed ‘world-leading’ or ‘internationally excellent’ (3* and 4*). The university is in the top seven UK universities for research earnings and has an overall annual income of more than £684 million.

King's has a particularly distinguished reputation in the humanities, law, the sciences (including a wide range of health areas such as psychiatry, medicine, nursing and dentistry) and social sciences including international affairs. It has played a major role in many of the advances that have shaped modern life, such as the discovery of the structure of DNA and research that led to the development of radio, television, mobile phones and radar.

King's College London and Guy's and St Thomas', King's College Hospital and South London and Maudsley NHS Foundation Trusts are part of King's Health Partners. King's Health Partners Academic Health Sciences Centre (AHSC) is a pioneering global collaboration between one of the world's leading research-led universities and three of London's most successful NHS Foundation Trusts, including leading teaching hospitals and comprehensive mental health services. For more information, visit:

King’s £600 million campaign, World questions|KING’s answers, has delivered huge global impact in areas where King’s has particular expertise. Philanthropic support has funded new research to save young lives at Evelina London Children’s Hospital; established the King’s Dickson Poon School of Law as a worldwide leader in transnational law; built a new Cancer Centre at Guy’s Hospital; allowed unique collaboration between leading neuroscientists to fast-track new treatments for Alzheimer’s, Parkinson’s, motor neurone disease, depression and schizophrenia at the new Maurice Wohl Clinical Neuroscience Institute; created the Cicely Saunders Institute: the first academic institution in the world dedicated to palliative care, and supported the King’s Sierra Leone Partnership in the Ebola crisis. Donations provide over 300 of the most promising students with scholarships and bursaries each year. More information about the campaign is available at

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United Kingdom

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