Head of Volunteering

London (Central), London (Greater)
£48,737 - £57,353 per annum, including London Weighting Allowance
03 Aug 2022
End of advertisement period
04 Sep 2022
Academic Discipline
Business & Economics
Contract Type
Fixed Term
Full Time

This role is a maternity cover and is offered on a 12-month fixed term contract or as a secondment opportunity.  The role holder will support the delivery and growth of the newly established King’s Volunteering service, launched in June 2022. King’s Volunteering provides a platform for students, staff and third sector partners to access, promote and evaluate volunteering opportunities.  

The volunteering team exists to champion volunteering at every level across the university, inspiring staff and students to engage in volunteering activity as part of the university’s mission to increase our social impact and deliver our   Service Strategy.  

The role holder will manage the small high-performing King’s Volunteering team consisting of a Volunteering Partnerships Manager, a Volunteering Engagement Officer and a part-time Social Impact intern.  

The role holder will drive an ambitious delivery plan for the service, consisting of events, internal engagement activity, third sector partnership management and evaluating impact. Building relationships is key to the role; we are in our second year and it is important to collaborate with internal stakeholders and mobilise networks to help market the service and amplify our activity. Additionally essential for success in the role is an ability to analyse data and feedback to drive continual improvements to the service. 

If you are passionate about volunteering and excited by the prospect of working with colleagues across the whole university as well as third sector partners, then this is the role for you.   

This post will be offered on a 12-month fixed term contract or as a secondment opportunity 

This is a full-time post - 100% full time equivalent

Key responsibilities

  • Execute a 12-month delivery plan for first year since implementation.   
  • Manage the team to deliver high quality work in line with their core objectives.  
  • Establish a baseline for volunteering at King’s and create robust evaluation framework to measure the performance of the service. 
  • Use the digital platform to its full potential to gain insights and data into the performance of the volunteering service and to build a picture of the volunteering landscape at King’s.  
  • Manage relationships with the digital platform provider and King’s IT to monitor the contract, oversee improvement work to the digital platform and evaluate any major proposals to revise the digital platform in its current form, for example independent units  requesting to have administrative rights to the platform.  
  • Manage the relationship with King’s College London Student Union to proactively identify opportunities for collaboration.  
  • Work closely with the Volunteering Partnerships Manager to deliver and maintain effective partnership working, manage risks, and troubleshoot.  
  • Be a point of guidance and best practice for the rest of the university in volunteering policy and third sector partnership management and contribute to development of university-wide strategy and policy where appropriate.  
  • Build collaborative relationships with colleagues across the institution to strategically embed King’s Volunteering in university-wide programmes and activity.  
  • Work closely with the Department’s Communications team to deliver effective communications campaigns.  
  • Create mechanisms to gather stakeholders’ needs, analyse data trends and feedback to be able to shape the service accordingly.  
  • Support Faculties and Directorates to leverage existing partnerships and networks and look to build new networks in order to co-design programmes that address societal need.      

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.

Skills, knowledge, and experience 

Essential criteria 

  1. Educated to degree level or equivalent  
  2. Knowledge and epxereince of working in or with the voluntary sector.  
  3. Strong stakeholder management skills with proficient communication and escalation-management skills. 
  4. Knowledge of sound project management skills including business case development, project planning, risk management, stakeholder management and clear and effective communication.  
  5. Highly numerate and analytical; can develop actionable insight from multiple and complex data sources and construct and monitor budgets.  
  6. Excellent management skills, including experience of developing and supporting line reports and managing a successful team.  
  7. Flexible, emotionally intelligent, comfortable with ambiguity. 
  8. Ability to liaise effectively with colleagues from different professional backgrounds.  
  9. Ability to work to tight deadlines and under pressure, excellent time management and organization skills.  
  10. Experience working with underrepresented groups or in embedding inclusive and accessible working practices into the running of a programme of service.  
  11. Excellent IT skills; e.g. Word, Powerpoint, Excel.  
  12. Enthusiasm for Service and volunteering  

Desirable criteria 

  1. Knowledge of the Higher Education sector including working with academics, professional services, students and alumni 
  2. Experience as a volunteer  

Further information

The selection process will include a panel interview and a task.  

To apply, please register with the King’s College London application portal and complete your application online. 

About Service at King’s  

The term ‘Service’ is the language adopted in Vision 2029 to encapsulate King’s commitment to society, both through and beyond education and research. It derives from King’s informal mission ‘in service of society’. King’s wants to serve the needs and aspirations of society, in our individual capacities and together as a community.  

While King’s serves society through our world-leading education and research, we also want to make the case that universities have a broader responsibility to help shape and transform local communities and societies across the world. King’s wants to lead the way in transforming the higher education sector and in rediscovering and redefining the public purpose of universities. 

Service is broadly defined as social reform, educational experience, research impact, volunteering and environmental sustainability. Find out more:   http://www.kcl.ac.uk/service.