Student and Academic Support Lead
School/Department Education Services
Based at Cranfield Campus, Cranfield, Bedfordshire
Hours of work 37 hours per week, normally worked Monday to Friday. Flexible working will be considered.
Contract type Permanent
Salary Full time starting salary is normally in the range of £26,860 to £30,513 per annum, with potential progression up to £37,701 per annum.
Apply by 21/08/2022
Education Services welcomes applications from experienced Administrators.
About the Role
You will be responsible for the delivery of allocated academic administration and student support relating to taught and/or research students and for ensuring high levels of customer support and student satisfaction.
You will be instrumental in ensuring that the student experience of administrative services on your portfolio of courses and programmes is effective, consistent and of a high standard. You will work very closely with academic staff (e.g. Course Directors and Module Leaders, Research Student Supervisors) to ensure that the student experience is effective, consistent and of a high standard.
You are likely to be an experienced, self-motivated HE Administrator, with a working knowledge of University Regulations, and significant experience of working in partnership with students, Professional Service Unit colleagues and academics. We will consider applicants with transferable experience. You will have excellent verbal and written communication skills, be able to prioritise and manage a high volume of work, working quickly and accurately to meet tight deadlines. Proven analytical, problem-solving and decision-making skills are a must.
In return, you will have exciting opportunities for career development in this key position, and will support world leading research and education, joining a supportive team and environment.
As a specialist postgraduate university, Cranfield’s world-class expertise, large-scale facilities and unrivalled industry partnerships are creating leaders in technology and management globally. Learn more about Cranfield and our unique impact here.
Our Values and Commitments
Our shared, stated values help to define who we are and underpin everything we do: Ambition; Impact; Respect; and Community. Find out more here.
We aim to create and maintain a culture in which everyone can work and study together and realise their full potential. We are a Disability Confident Employer and proud members of the Stonewall Diversity Champions Programme.We are also committed to actively exploring flexible working options for each role. Find out more about our key commitments to Equality, Diversity and Inclusion and Flexible Working here.
Collaborating and connecting are integral to so much of what we do. Our Working Arrangements Framework provides many staff with the opportunity to flexibly combine on-site and remote working, where job roles allow, balancing the needs of our community of staff, students, clients and partners. Our Student and Academic Support Teams work on Campus a minimum of three days a week, with the remaining two days either on Campus or at home.
How to apply
For an informal discussion about this opportunity, please contact Paula Tresidder, Student and Academic Support Manager, on (E): email@example.com
Please do not hesitate to contact us for further details on E: firstname.lastname@example.org. Please quote reference number 4170.
Closing date for receipt of applications: 21 August 2022
Interviews to be held: 2 September 2022