Food Service Assistant Supervisor

Durham, United Kingdom
£20,134 - £21,197 per annum (Pro-rata)
27 Jul 2022
End of advertisement period
30 Aug 2022
Contract Type
Part Time

Operations Directorate

Grade 3: - £20,134 - £21,197 per annum (Pro-rata)
Open-Ended/Permanent - Annualised Hours
Contracted Hours per Week: 35
Closing Date: 30-Aug-2022, 6:59:00 AM

Contracted Hours per Week: See below

Durham University Recruitment Campaign. We are looking for driven and passionate individuals to join our catering teams. Please review our adverts to find out more!

The Department and role purpose

We currently have fantastic opportunities for talented Food Service Assistant Supervisors. Whilst supporting the Food and Beverage Service Head in guiding and motivating the team to be the best they can possibly be, the Food Service Assistant Supervisor will need to have presence and personality to influence the day-to-day business and you'll need to maximise the performance of your team. Leading by example and setting high standards, you’ll provide our students and customers alike with an outstanding experience and excellent food and beverage service. Are you excited about becoming part of a team that strives to be the best? Then we want to hear from you!

“Passionately delivering an outstanding experience”

We are a team of over 500, providing fresh and exciting catering throughout Durham University. This includes college banquets (‘formal dinners’), college bars, college cafés, visitor attractions and branded retail catering outlets.

Our students are extremely important to us but we also provide catering to University colleagues, commercial guests, and VIPs including royalty.

Food Service Assistant Supervisors are key front-line members of the catering team, responsible for supporting the delivery of a world class catering service.

Food Service Assistant Supervisors will be expected to adopt and promote a flexible approach to working, be willing to cover absences, when given reasonable notice, and to undertake any or all of the tasks outlined below regardless of their designated shift.

Successful candidates are expected to promote a positive image of University Catering and Durham University at all times.

There are 4 roles available

  • Hatfield College 35hrs 52 wks
  • University College 30hrs 52wks
  • Grey College 35hrs 52wks
  • Van Mildert College 35hrs 52wks 

In your application please state which post you are applying for.

Interviews are expected to take place in early September 2022

Core responsibilities:

  • Provide a highly responsive frontline catering service to students, colleagues and guests.
  • Explain systems and standard operating procedures to new starters and team members, providing hands on advice and guidance where required.
  • Assist with the provision of ongoing catering team member training and coaching.
  • Delegate tasks and monitor completion across the catering team.
  • Respond to catering service user queries, where appropriate logging and recording queries and information systematically in accordance with procedures.
  • Contribute to the frontline presentation, service, replenishment, cleaning and maintenance of facilities, equipment and resources, demonstrating exceptional standards in line with standard operating procedures and local working practices.
  • Follow a set of pre-determined tasks and objectives, using standard operating procedures, with some discretion for variation, referring to management where necessary.
  • Apply skills and techniques to operate and use a range of catering equipment, tools and resources.
  • Collaborate with team members to identify work flows, timescales and where support is required including other retail and catering areas of the University.
  • Liaise with representatives from other teams/service areas where necessary.
  • Gather and collate data and information for others to use for evaluation and decision making, as required.
  • Operate systems to record and distribute information as required, when received from the Food & Beverage Service Head.

Role responsibilities:

  • Deliver a frontline service to stakeholders with team members within a defined service area for concentrated periods of time.
  • Operate a range of catering tools and equipment efficiently and effectively.
  • Monitor and record changes to the working environment and service processes to ensure the safety, security and hygiene of service products and services.
  • Follow University identification and security procedures when dealing with stakeholders new to a service area.
  • Provide direction to service users about the range of events and activities and how to access them.
  • Complete necessary skills training to deliver a service in a retail, catering or leisure environment.
  • Apply manual dexterity, physical effort and/or sensory skills to carry out work in a defined catering service area.
  • Assist team members where necessary to review and update risk assessments.
  • Respond to first-line queries from suppliers, stakeholders and contacts where necessary.
  • Proactively assist the Food & Beverage Service Head making sure that team members adhere to food hygiene, Health and Safety legislation, policies and codes of practice.
  • Assist the Food & Beverage Service Head with audit and stock control tasks, ordering goods where appropriate, whilst staying within par stock levels.
  • Assist the Food & Beverage Service Head in HR and finance related activities, including recruitment, absence management, annual development reviews, roster planning and timesheets.
  • Any other reasonable duties.

Specific Role requirements:

The post holder will be required to work any 5 days out of 7, which will include evenings and some weekends.

Working in the catering team requires an element of physical manual handling, which can include lifting and transporting catering equipment.

The post holder will be required to work flexibly in other colleges, retail outlets and other areas within University Catering, to support holidays, sickness and changes in business demands.

Reward and Benefits

To support the delivery of the University's People Strategy to attract, retain and reward the very best, we offer a fantastic range of rewards and benefits to our staff, including:

  • 27 days annual leave, plus 4 customary days and 8 bank holidays (pro-rata for part time) and the option to purchase additional leave;
  • Automatic enrolment into a pension scheme;
  • Corporate and local discounts;
  • Wellbeing resources and discounted health benefits;
  • Health discounts on sports and activities at Maiden Castle Health and Activity Centre;
  • Reward and Recognition Schemes;
  • Personal and career development;
  • And SO much more, with further information available here 

How to Apply

We prefer to receive applications online.

Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement https://www.dur.ac.uk/ig/dp/privacy/pnjobapplicants/ which provides information on the collation, storing and use of data.

What you are required to submit 

You will need to fill out the online application form in our Recruitment Portal.  The information required is as follows:- 

  1. A CV
  2. Covering Letter which details your experience, strengths and potential in the requirements set out above.
  3. A document outlining how you meet the person specification and Realisng your Potential Approach (this can be a separate word document)

Please ensure you upload the following documents to evidence the essential and desirable criteria or your application cannot proceed to the next stage:

Contact details

For further information please contact:

Philip Andrew

E-mail: p.j.andrew@durham.ac.uk

At Durham University, our aim is to create an open and inclusive environment where everyone can reach their full potential and believe our staff should reflect the diversity of the global community in which we work.  We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities.

When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas

We will notify you on the status of your application at various points throughout the selection process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails

Person specification - skills, knowledge, qualifications and experience required

The essential criteria for this role are:

  • Good oral and written communication skills.
  • Experience of working as part of a customer focused, high quality catering team.
  • Experience of supervising a team in a modern high volume catering environment, including high-profile functions.
  • Experience of managing time and prioritising in order to meet deadlines. 
  • Experience of providing advice and guidance to a range of customers and colleagues. 
  • Ability to proactively solve problems as part of a team and resolve straightforward issues. 
  • Good IT skills, including use of Microsoft Office.
  • Experience of working to standard operating procedures.
  • Methodical worker with excellent attention to detail.
  • Works in advance and has a positive ‘can do’ attitude.
  • A commitment to a flexible and hands on style of working that promotes impartiality and a team approach. 

The desirable criteria for this role are:

  • Five GCSE’s at least Grade C or level four (or equivalent) including English Language and Mathematics (or equivalent experience).
  • Level 2 Health & Safety qualification.
  • Level 2 food hygiene qualification.
  • Evidence of personal development to maintain skills.

Realising Your Potential Approach


Providing the best quality service to all our students, customers and stakeholders. Building genuine and long-term relationships through everyday interactions in order to drive up service standards and to enhance their experience.

  1. Resolving problems efficiently in a cheerful, friendly manner
  2. Ensuring knowledge of systems and processes are kept up to date to enable you to provide accurate information
  3. Support/supervise others to engage effectively with students, customers and other stakeholders


Working co-operatively with others in order to achieve objectives. Applying a wide range of interpersonal skills.

  1. Monitoring and reviewing the effectiveness of working relationships
  2. Having a good grasp of where your responsibility ends and that of others begins


Showing commitment to own development and supporting and encouraging others to develop their knowledge, skills and behaviours to enable them to reach their full potential for the wider benefit of the University

  1. Being a role model by devoting time to own development, managing workload and making effective use of time
  2. Engaging positively with appraisal processes by seeking, accepting and acting upon feedback


Adjusting to unfamiliar situations, demands and changing roles. Seeing change as an opportunity and being receptive to new ideas.

  1. Viewing change situations as opportunities for improving and developing work
  2. Remaining positive about moving forward despite being realistic about the difficulty of change


Making effective use of available resources including people, information, networks and budgets. Being aware of the financial and commercial aspects of the University.

  1. Considering cost benefit analysis implications of decisions
  2. Aggregating, utilising and interpreting management information
  3. Using informal systems and channels of communication to inform and support objectives

DBS Requirement: Not Applicable.

Similar jobs

Similar jobs