IT Support Analyst
Department: IT Services
Vacancy ID: 016901
Closing Date: 11-Sep-2022
Maynooth University wishes to appoint an IT Support Analyst on a full-time permanent basis to be a member of the User Support Team in IT Services. This role reports to the User Support Manager. User Support provide 1st and 2nd line support across a range of ICT services including desktop support and Office 365, through a support team, service desk and a student desk. The User Support section works alongside the Infrastructure section as part of the IT Operations function in IT Services.
It may be necessary to work outside normal hours on occasion.
The responsibilities of the post holder may change overtime and in line with the on-going development of ICT policies, systems, and processes. In general, the post-holder will have responsibility for a variety of IT duties and responsibilities including:
Logging and triaging incidents/requests from customers via various channels, ITSM (IT Service Management) system, chat, email, telephone, or in person.
Following incidents/requests through to conclusion, within agreed service level agreements including responding to, recording, prioritising, and managing these in a timely manner once logged on the service desk system.
Executive Assistant (2022) Salary Scale: €26,203 – €41,505 p.a. (13 points)
Appointments will be made in accordance with public sector pay provisions.
23:30hrs (local Irish time) on Sunday, 11th September 2022.
Applications must be submitted by the closing date and time specified above. Any applications which are still in progress at the closing time on the specified closing date will be cancelled automatically by the system.
Maynooth University is an equal opportunities employer
The position is subject to the Statutes of the University