Clinical / MDT Coordinator – Perinatal Imaging
We are looking for an enthusiastic and an experienced Clinical / MDT Coordinator to work within the Department of Perinatal Imaging & Health at St Thomas' Hospital. The post sits with the King's College London’s Imaging Clinical Research Facility (ICRF) and is managed through the School of Biomedical Engineering & Imaging Sciences.
The main purpose of the post is to provide a patient focused clinical coordination to scanning services within the multidisciplinary environment and be the clerical and administration support for the imaging activities of Perinatal Imaging department. The post holder will be responsible for the coordination of weekly Multi-Disciplinary Team (MDT) meetings by organising agenda and or specific cases for the MDT including agenda setting and minute taking as appropriate.
The post holder will also be expected to support the Senior Operations Officer of ICRF for the administrative and facility management aspects of the department.
You will be responsible for ensuring administrative direction is provided in a flexible, responsive and confident manner, both in a clinical and research setting. This will include a variety of duties and a high level of patient contact.
The post holder must have a high standard of general education as essential requirement. Also, previous working knowledge in NHS systems such as CRIS, PIMS and EPR would be regarded as desirable. The successful candidate is able to work well with a wide variety of people and be a good team player. On site attendance at St Thomas’ Hospital be required.
This post will be offered on an indefinite contract.
This is a full-time post, but candidates wishing to apply on a part time or job share basis can also be considered.
- The purpose of the role is to assist, coordinate and manage the administrative aspects of the clinical lists and to help ensure that patient information is managed appropriately.
- Undertake carried administrative duties required to support the clinical work. This will include assisting with the preparation of all documentation required for reports, referrals and clinical trials. The post holder will also be responsible for the maintenance of the patient databases.
- Will liaise with a variety of professional figures within the NHS: Consultants, managers and patients.
- Be responsible for ensuring that patients are booked in accordance to local, regional and national guidelines on patient pathway and for clinical trial requirements.
- To provide comprehensive administrative, appointment booking and clinical support service to the Imaging Clinical Research Facility at St Thomas’ Hospital. Focusing on the needs of the patient in accordance with the National Booking Programme. This requires a sound knowledge of the Radiology Information System (CRIS), PIMS, EPR and booking protocols, for which full training will be provided.
- In addition, the post holder will be expected to coordinate weekly Multi-disciplinary Team (MDT) meetings by organising cases for MDT discussion, setting agenda and taking minutes as appropriate.
- To be conversant with the booking process of the Clinical Research Facility. High level of IT literacy is required as the post is responsible for coordinating patients using a highly technical IT system within the department.
- To manage the weekly clinical lists ensuring patient referrals and reports are handled in a timely manner. This will include administration of an external reporting service for scans acquired at other centres.
- Coordinating patient communication, bookings, reminders, referrals, urgent patient lists and patient databases, clearly communicating the wait times, and ensuring reports are received by referring clinicians and any other required parties.
- To establish and maintain excellent working relationships.
- Maintain the patient database with personnel in internal and external departments e.g. Trust, Clinical, Academics and general managers in accordance with information governance and data protection regulations.
- Facilitate and foster good working relationships with personnel in the School of Biomedical Engineering & Imaging Sciences and Clinical Directorates.
- Contribute to collaborative decision making with colleagues from the clinical lists.
- Develop and disseminate guidelines resulting from changes in clinical management.
- To book patients in accordance with the department of health patient waiting time targets and to bring to the attention of the facility manager patients that cannot be accommodated.
- To work with the Trust to deliver the clinical service in a timely manner.
- To work with the clinicians to deliver the research service in accordance with GCP.
- Carry out analysis of information, data input and identify issues which require addressing.
- To provide local HR support ensuring governance requirements are met for new clinical staff
- To be able to investigate and report the implications of procedure failures to the Senior Operations Officer.
- To be able to interpret trends and patterns of failures for use of self and others and present results accurately and appropriately.
- To be able to work as a member of an interdisciplinary team involving radiographers, chemists, biologists, physicists and clinicians within the School, GSTT and with external collaborators.
- To assist in maintaining a safe working environment for the team involved in all aspects of clinical work.
- May be required to assist, move and list research equipment and other consumable items.
- To support and be considerate of, other members of the team.
- Be aware of and have a good up to date working knowledge of Data Protection, Information Governance.
- To work in accordance with Good Clinical Practice.
- Have good working knowledge of Microsoft Office, Radiology Information systems.
The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.
Skills, knowledge, and experience
1. GCSE / NVQ / or equivalent
2. Previous experience in a research support role within HEI or NHS
3. Excellent knowledge and experience of using hospital information systems to deal with patient data (e.g. EPR, CRIS and PIMS)
4. Microsoft Office (Outlook, Word, Excel, PowerPoint)
5. Understanding of patient confidentiality
6. Ability to draft letters and documents
7. Experience in customer service
8. Experience working in a Clinical environment
9. Substantial previous administrative experience/secretarial experience particularly in a clinical setting
10. Experience in working with NHS administrative procedures and of NHS patient IT systems
11. Excellent verbal & written communication skills
12. Familiarity with working under pressure in a busy high-level office, involving conflicting demands including good organisational skills, ability to work on own initiative and manage competing priorities, multitasking, and being diplomatic and tactful
1. A Level in Maths, Science and English
2. Knowledge of databases
3. Knowledge of medical terminology
4. Fast & accurate typing skills
5. Experience setting up and maintaining office systems
This post is subject to Disclosure and Barring Service and Occupational Health clearance.