Customer Experience

Location:  Highfield Campus
Salary:   £25,627 to £30,497 per annum
Full Time Fixed Term for 3 months
Closing Date:  Thursday 28 July 2022
Interview Date:   To be confirmed
Reference:  1884322JF

We are hunting for a tenacious IT Support Technician to join our dedicated team committed to providing high-quality support to the University’s community of over 25,000 staff and students.

About the Role

You will be providing face-to-face and remote support for the University’s 13,000 Windows, Mac and Linux computers, helping our world-renowned academics, staff and students solve their IT problems. 

This role is an excellent opportunity for an enthusiastic IT technician who wants to learn new skills and progress within the field. This is a meaningful role where you will be supporting the world-changing research and teaching the University undertakes.

What you’ll do 

• Provide face-to-face and remote support for the University’s network of Windows, Mac and Linux computers.
• Support systems including Active directory, Office365, Exchange and a wide variety of other applications and network services.
• Take ownership of support incidents and use your troubleshooting skills to see them through to resolution.
• Provide advice and guidance that enables our customers to harness the full power of the available IT.

What you’ll bring 

• Your experience of supporting customers using a wide variety of technologies.
• Your clear and reasoned approach to problem solving. 
• Your background of working in a high-pressure environment.
• Your exemplary interpersonal and communication skills, both written and verbal. 
• Your fabulous customer service skills. 
• Your relevant qualifications and experience

The University of Southampton is a research-driven institution, home to some of the world’s leading minds, expanding our knowledge and passing it on to future generations. iSolutions is the University’s IT support service whose 230+ staff support the delivery of the University’s research and education activities as well as the usual business operations. We would love you to join us and help change the world for the better.

The University of Southampton promotes a healthy work life balance with generous holiday allowance (20+ days), defined benefit pension, flexi-time and flexible working, generous parental leave and childcare provision. For more information on our benefits, please visit our human resources pages.

“As the manager of the team you will be working for, I would like to personally encourage your application no matter your gender identity, cultural background or disability.” Jake Dovey (Incident Response Team Manager)

Application Procedure 

You should submit your completed online application form at https://jobs.soton.ac.uk. The application deadline will be midnight on the closing date stated above. If you need any assistance, please call Lauren Ward (Recruitment Team) on +44 (0) 23 8059 2750, or email recruitment@soton.ac.uk. Please quote reference 1884322JF on all correspondence.